Client Success Executive – Fixed Term Contract

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Picnic

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

🤖 Artificial Intelligence

🤝 B2B

Marketing • Artificial Intelligence • B2B

Picnic is revolutionising the advertising landscape by putting the user at the centre of everything it does. The company believes that advertising should enhance the online experience, not disrupt it. Its mission is to create a user-friendly, ad-funded open web that benefits users, brands, and the digital ecosystem. By integrating data science, human intelligence, and artificial intelligence, Picnic measures, optimizes, and influences user behaviour while upholding high user values.

📋 Description

• Act as the day-to-day point of contact for a portfolio of clients, primarily via email • Respond promptly and clearly to client queries to keep campaigns moving • Build quick, confident relationships with new clients • Help set up and manage programmatic advertising campaigns from brief through launch • Source and organise creative assets from clients ahead of go-live • Liaise with the Trading team to launch campaigns on time • Work with Client Success, Sales, and Trading teams to ensure smooth delivery • Flag risks or blockers early and keep relevant people informed

🎯 Requirements

• Enthusiastic and comfortable communicating directly with clients over email • Organised and quick to pick things up • Comfortable working in a fast-paced environment • No prior industry experience required • Confident using Gmail and Google Sheets • Comfortable using AI tools day to day • Happy to get stuck in and figure things out independently • Immediately available • Able to work on an approximately 6-week fixed-term contract

🏖️ Benefits

• Flexible remote working for this contract • Optional office attendance in London 1–2 days a week • Fixed term contract of around 6 weeks, starting ASAP, with possibility of further opportunities • Training and support from the Head of Client Success and team • Experience inside a great business with brilliant people and a strong culture • Office just by Borough Market • Team socials • Opportunity to work alongside other departments and learn how a fast-growing start-up operates