Customer Service Representative

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Balanced Body

WebsiteLinkedInAll Job Openings

201 - 500 employees

Balanced Body® believes that movement can change people’s lives. We are the leading resource for Pilates equipment, information and education for fitness centers, studios, rehabilitation facilities and home enthusiasts. Founded in 1976, the company was the first to substantially update Joseph Pilates' equipment with state-of-the-art engineering, materials and technology. Ken Endelman, the company's CEO and founder, has been awarded 26 U.S. patents for his inventions.

📋 Description

• Maintain and build relationships with Balanced Body's customers by helping resolve parts, service, and shipping issues associated with their equipment. • Provide outstanding service, consistently meeting service targets. • Deliver speedy closure of customer issues while maintaining best-in-class customer satisfaction. • Follow industry trends and gather/report on valuable Voice of Customer (VOC) feedback to help the organization grow. • Forward new sales opportunities to the account team when they come up. • Follow up promptly on all customer inquiries. • Process orders for service parts as needed. • Initiate RMAs and Customer Cases as needed. • Complete administrative tasks and order processing on schedule and with accuracy. • Attain all critical KPI metrics, including but not limited to Turn Around Time targets, productivity goals, and quality assurance drivers. • Escalate issues to the Sales Tech team when appropriate. • Act as an advocate for our customers. • Continue expanding your knowledge of our products and services over time. • Contribute individually and as a member of the Balanced Body sales team. • Utilize our Customer Relationship Management (CRM) system, keeping all accounts loaded with accurate, timely data. • Perform other duties as required to meet company needs.

🎯 Requirements

• Minimum 2 years' experience in the customer service industry. • Some college education is ideal. • Must have the right to work in the UK (citizenship, valid work visa).

🏖️ Benefits

• Medical & Dental • 401(k) plan with company match • Life and Long Term Disability Insurance, employer paid • Paid time off and holidays