AI Engineer

Job not on LinkedIn

🔥 11 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pleased AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Pleased AI is a cloud-native customer support platform (SaaS) that centralizes helpdesk/ticketing, live chat, email and social channels into a unified inbox. It emphasizes fast setup and scalability with automation, routing, analytics, API integrations and a knowledge base, plus enterprise features such as AI chat and voice agents, IVR and dedicated infrastructure. The product is positioned for teams that need omnichannel, automated customer support and offers self-serve trials and tiered pricing for Core, Grow, Premium and Enterprise customers.

📋 Description

• Develop and enhance AI-powered features across existing products • Integrate and maintain LLMs and AI services within production applications • Implement conversational AI, AI voice and intelligent workflow capabilities • Build and optimize RAG pipelines and agent workflows • Integrate AI capabilities with internal systems and external services • Monitor, troubleshoot and resolve AI-related production issues from identification through root cause analysis and resolution • Improve application performance, reliability, latency and operational costs • Collaborate with Product Managers and AI Scientists to improve AI quality and user experience • Evaluate and adopt new AI technologies where they provide business value • Maintain technical documentation and contribute to architecture discussions and engineering best practices • Develop production AI capabilities for Pleased.com, a customer service SaaS platform used by clients worldwide • Work within dedicated product and AI teams in a fast-moving, dev-first startup environment

🎯 Requirements

• 5+ years of software engineering experience • Experience developing production AI applications using LLM • Strong proficiency in Python • Experience integrating AI APIs such as OpenAI, Anthropic or Google Gemini • Experience with RAG architectures and modern AI frameworks • Strong understanding of software architecture and distributed systems • Ability to independently investigate and resolve complex production issues • Excellent communication and stakeholder management skills • Proactive mindset with strong ownership and accountability • All technical staff are equipped with high-spec MacBook Pros, multiple monitors, noise cancelling headphones, and more • Philippines-based technical staff are expected to work on site

🏖️ Benefits

• Remote first company in pursuit of sustainability • A competitive salary • Individual performance based bonuses every quarter • 28 days paid annual leave • Core working hours are 10am-3pm in your local time zone with flexibility outside of this • Referral bonuses • Flash bonuses • Top of the line equipment • Annual company retreats for internal networking opportunities

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