Merchant Support Specialist

🔥 15 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Polar

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💳 Fintech

☁️ SaaS

🔌 API

Fintech • SaaS • API

Polar is a developer-first payments and billing platform that helps software companies monetize digital products and SaaS with minimal code. It provides APIs and SDKs (Next. js, TypeScript, ingestion libraries) for subscriptions, usage-based and ingestion-based billing (including LLM/token consumption), secure checkouts, customer portals, webhook handling, and global merchant-of-record services that handle taxes and compliance. Polar emphasizes open-source, easy integration, and tooling for billing, customer management, and analytics.

📋 Description

• Own merchant and customer inquiries end-to-end across email, chat, and Slack, ensuring issues are understood, prioritized and driven to resolution • Investigate and troubleshoot issues across payments, payouts, subscriptions, checkout and the merchant dashboard • Help merchants successfully onboard, navigate the platform, and understand the operational and financial workflows involved in using Polar as their Merchant of Record • Partner with Product and Engineering to reproduce bugs, uncover root causes, and turn merchant feedback into product improvements • Identify recurring support trends and opportunities to improve the Help Center, documentation, product, and internal processes • Prioritize and escalate complex technical, payment, and account issues • Provide thoughtful, accurate, and timely support • Contribute to operational improvements that help scale support without sacrificing quality

🎯 Requirements

• 2+ years of experience in customer support, merchant support, or customer success, preferably in SaaS, fintech, or payments • Excellent written communication skills with a customer-first mindset • Strong troubleshooting and problem-solving abilities • Experience working with support platforms such as Plain, Zendesk, Intercom, or similar • Ability to independently prioritize and manage multiple conversations while maintaining attention to detail • Comfortable collaborating with Product and Engineering teams to resolve customer issues • Familiarity with payments, subscriptions, or Merchant of Record platforms is a plus