Customer Success Manager

🕒 January 27

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Powtoon - a Visual Native company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Communication, as we experience it today, is damaged. Too much information, too many technologies, too much digital chaos.

📋 Description

• Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders • Deeply understand each customer’s business goals, use cases, and success criteria • Drive onboarding, adoption, and ongoing value realisation across accounts • Lead structured business reviews focused on outcomes & ROI • Partner with Account Executives to progress expansion opportunities from discovery to close

🎯 Requirements

• 3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS • Proven experience owning Retention & Expansion targets • Comfortable managing senior enterprise stakeholders • Strong numerical and analytical capability: • Able to analyse usage data and translate it into commercial action • Excellent discovery skills - able to uncover growth opportunities • Comfortable working in close partnership with Sales on expansion deals • Native-level written and spoken English • Strong presentation and storytelling skills** • **Preferable to have:** • Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications • Experience in AI-enabled or transformation-focused products • Familiarity with CRM tools (HubSpot, Salesforce)

🏖️ Benefits

• Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. • Our flagship product is fun and creative, genuinely well-loved, and used by millions • Volunteering programs • Fully stocked office • Weekly food allowance via Deliveroo • Cyclescheme