QA Engineer

🔥 15 hours ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Progress Partners

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

SaaS • Productivity • Artificial Intelligence

Progress Partners is a technology company that designs, builds, launches, and scales next-generation SaaS and mobile platforms. They specialize in creating self-serve, globally scalable SaaS products across areas like AI tools, productivity and workflow tools, collaboration platforms, and marketing solutions. Progress Partners operates as a fully remote, multi-skilled product team focused on results, long-term scalability, data-driven decisions, and user adoption; their platforms serve millions of users every month across 160 countries.

📋 Description

• Own the quality of support flows, funnels, and automations end to end • Reproduce real customer scenarios across Zendesk, Outlook, Gmail, and in-house admin panels • Confirm emails arrive, tickets are created, and triggers fire as expected • Validate phone number routing and call flows in Twilio • Test API integrations across Zendesk, Twilio, and the product as one connected system • Write clear, reproducible bug reports • Work with the people who build and maintain the tools to turn findings into fixes

🎯 Requirements

• 3+ years of experience in manual QA or software testing • Hands-on experience with Zendesk or a comparable support CRM such as Freshdesk, Intercom, or Salesforce Service Cloud, including triggers, automations, and workflows • Proven experience testing API integrations spanning multiple services • Methodical, detail-oriented approach to designing test scenarios and documenting results • Strong written and verbal communication in English • Ability to work autonomously in a remote, async environment • Comfort with ownership, transparency, and a results-driven mindset • Experience with Twilio or other telephony and call-routing platforms is nice to have • Familiarity with API testing tools such as Postman and comfort reading API docs, JSON payloads, and logs is nice to have • Background working in or closely alongside a customer support team is nice to have • Resume must be submitted in English

🏖️ Benefits

• Remote-first: Live and work wherever you're happiest and most productive. No relocation, ever. • Flexible hours: we measure outcomes, not time spent at a desk. • Unlimited PTO • Learning & development budget for courses, books, conferences, and certifications • Home office & wellness allowance • Small, senior, collaborative team where your work is visible and your decisions matter • Opportunity to build products used by millions of people across 160+ countries