Senior Project & Service Manager

🕒 May 9

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Provectus Technologies GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

B2B • Cybersecurity • Enterprise

Provectus Technologies GmbH is an IT consulting and managed‑services firm that helps organizations design, implement and operate modern digital workplaces and cloud infrastructures. They specialize in Microsoft 365 (including Microsoft Copilot), Azure Virtual Desktop and Windows 365, Citrix/NetScaler solutions, infrastructure as code, low‑code/no‑code process automation (Microsoft Power Platform), and IT security & compliance (Zero Trust, identity and access management). Provectus offers strategy, workshops, migrations, optimization and ongoing managed services for enterprise customers undergoing digital transformation.

📋 Description

• Support in managing project and service contracts and taking ownership of specific work packages. • Coordinate contract-compliant delivery of our services together with our IT experts. • Support quality assurance and the further development of our services within SLA and KPI requirements. • Identify opportunities for improvement in collaboration and implement optimizations as part of Continual Service Improvement. • Assist in onboarding new or changed services from planning through handover to operations. • Support adapting customer requirements according to defined standards. • Act as the interface between clients and the project & service team, coordinating tasks.

🎯 Requirements

• Ideally initial experience in a project or service environment (e.g., IT services, operations, PMO, service desk, or customer success). • Basic understanding of ITIL/ITSM processes and first exposure to IT operations, ticketing and workflow processes (Incident, Problem, Change). • Experience with Jira and/or Confluence is a plus. • First insights into project work and ideally familiarity with traditional or agile methodologies. • Interest in new technologies, digital products and current trends in the IT field. • Ability to capture requirements in a structured way, analyze them and work with the team to translate them into appropriate solutions. • Very good German and good English, both written and spoken.

🏖️ Benefits

• Up to 100% remote work available for all employees • 30 days of vacation • No core working hours (flexible working hours) • Part-time options • Option for a company car for all employees • Bike leasing (JobRad) with a Provectus subsidy • Commuter subsidy for the Deutschlandticket for colleagues in/around Munich • BahnCard 50 for frequent travelers • Christmas bonus • 20% employer contribution to the company pension scheme • Sports and health benefits via EGYM Wellpass • Discounts on a wide range of brands via Corporate Benefits • Laptop and smartphone also approved for private use • Technical home office equipment • Transparent and individual development models • Management and specialist career tracks • Training and workshops • Onboarding buddies • Mentoring program • Trainee program • Subsidies for after-work activities • Game nights & team events • Company-wide celebrations • Barbecue parties on our beautiful terrace • Gaming sessions in the Provectus lounge • Our LEGO corner in the office