Customer Success Manager, German Speaking

🕒 October 5

🌐 Germany, Spain – Remote

🇩🇪 Germany – Remote 🇪🇸 Spain – Remote

💵 €36.5k - €73k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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PVcase

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PVcase is a company that specializes in software solutions for the solar energy industry. They offer a range of tools and services aimed at streamlining the design, planning, and optimization of solar photovoltaic (PV) systems for both utility-scale and commercial applications. PVcase provides products that enable solar engineers and developers to efficiently carry out tasks such as site selection, energy modeling, and designing rooftop solar systems. Their software, which integrates with platforms like AutoCAD, helps in reducing the time required for solar project development while ensuring precision and efficiency. PVcase is trusted by industry leaders for its innovative approaches to solar project design.

📋 Description

• Nurture customers from onboarding through renewal • Manage a book of high- and medium-touch customers based in Europe • Drive customer engagement throughout all stages of the customer journey • Drive healthy adoption, net retention, and churn targets • Conduct quarterly business reviews and executive business reviews • Understand customers’ business and strategic goals and demonstrate product ROI • Engage executive sponsors and decision-makers within customer organizations • Own the value proposition for the PVcase multi-product suite and apply it to customer needs • Collaborate with Sales, Product, Marketing, and other cross-functional teams • Act as a customer liaison and advocate to senior leadership • Contribute to process development and organizational growth projects • Report to the Head of Customer Success Management (EMEA)

🎯 Requirements

• Minimum two years Customer Success experience • Fluent in English and German • Renewable Energy industry experience or related-field experience is a strong plus, but not required • Demonstrated experience developing and fostering relationships at all levels within customer organizations • Strong communication skills • Accurate forecasting skills and a good understanding of the customer base • Conflict-resolution skills and ability to prioritize work against customer goals • Understanding of customer metrics and ability to analyze data for insights • Proficiency with CRM software and other relevant tools • Experience with Salesforce and/or Gainsight is a plus • Outstanding written and verbal communication skills • Experience working remotely and meeting customers during standard working hours • Willingness to occasionally visit customers in person • Startup/scale-up experience preferred • Comfort in fast-evolving environments and desire to contribute to continuous improvement • Immigration-related employment support, including visa sponsorship or transfer, is not available

🏖️ Benefits

• Flex benefit package, customizing perks to match your unique style • Unlimited remote work or the option to join offices in Vilnius, Kaunas, or Barcelona • Flexible working hours • Half-day Summer Fridays • Full training and onboarding program • Exclusive work with international markets • Considerable and steadily increasing salary • Frequent in-office and after-hours activities with team members • Participation in international training programs • Internal transparency with company results and salary system • Additional paid vacation days, including birthdays, volunteering, and other occasions

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