Customer Success Manager III

Job not on LinkedIn

🕒 September 3

🇺🇸 United States – Remote

💵 $61.8k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Renaissance Network, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1996

💼 Consulting

📣 Marketing

📚 Education

Consulting • Marketing • Education

The Renaissance Network, Inc. is a company that specializes in helping education and technology organizations find top executives and build goal-driven teams. With over 25 years of experience, they provide targeted search and consulting services designed to uncover both permanent and interim talent, ultimately aiming to impact education and communities positively. Their strategic approach to talent acquisition is rooted in understanding client needs and utilizing data-driven decision-making to ensure successful placements.

📋 Description

• Manage assigned portfolio customers with significant independence • Develop strategic customer relationships across territories and execute impactful strategies to drive strong business results • Ensure customers are continuously delighted throughout their journey with Renaissance • Partner with Sales to develop and execute account growth strategies across shared customers • Identify, document, and escalate customer risks and provide timely, accurate reporting • Identify upselling and cross-selling opportunities and work with Sales to close them • Lead complex customer success initiatives and serve as the escalation point for accounts • Assist with product order queries and work with Logistics to resolve product-order issues • Ensure customers understand product benefits and features • Drive engagement and full adoption of products and deployed hardware • Gather customer feedback and relay themes to Product Development • Address dissatisfaction or potential churn and take retention measures • Guide new customers through onboarding and platform setup • Drive personalized customer engagement strategies • Mentor internal teams and serve as a subject matter expert for customer success strategies and product support • Develop product and industry knowledge, contribute to thought leadership, and support customer and industry events

🎯 Requirements

• 3-5 years experience in Customer Success required • Strong understanding of the K12 education competitive landscape • Strong organizational, analytical and detail-oriented thinking skills with the ability to operate in a highly efficient manner in a goal-oriented environment • Excellent CS strategy acumen with good business development and negotiating skills • Strong interpersonal, written, presentation and oral communication skills • Proven track record of meeting/exceeding goals and targets and delivering outcomes to customers • Experience within a SaaS education company (bonus points) • Ideally located in the MST or PST time zone • Applicants must be authorized to work for any employer in the United States • Renaissance is unable to sponsor or take over sponsorship of an employment Visa at this time

🏖️ Benefits

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth • Health Savings and Flexible Spending Accounts • 401(k) and Roth 401(k) with company match • Paid Vacation and Sick Time Off • 12 Paid Holidays • Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program • Tuition Reimbursement • Life & Disability Insurance • Well-being and Employee Assistance Programs • Additional bonus for hitting CSM targets