Premium Support Engineer – Weekend

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Replit

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B

Replit is a multiplayer computer platform designed for creating and sharing software collaboratively from anywhere in the world and on any device. The platform offers a feature called Generate Code, which utilizes AI to assist users in writing code, significantly streamlining the development process.

📋 Description

• Serve as the trusted front-line contact for large enterprise customers • Guide customers on AI prompting best practices and resolve bugs while adhering to strict SLAs • Diagnose, reproduce, and resolve complex technical issues across the Replit platform • Escalate and track high-impact issues with Product and Engineering • Lead customer-facing communications during outages or incidents • Analyze recurring issues and identify process and documentation improvements to reduce time-to-resolution • Build and update internal tooling, automation, and documentation to improve team efficiency • Partner with Engineering, Product, Sales, and other internal teams to ensure a consistent, high-quality Premium customer experience • Help onboard and mentor other support engineers • Shape how Premium Support adapts to new products, customer expectations, and AI-assisted workflows

🎯 Requirements

• 4+ years in technical support, developer support, or systems engineering • Experience managing and delivering against operational SLAs for enterprise accounts • Strong hands-on debugging experience with JavaScript, Python, or similar languages, including the ability to read and reason through an unfamiliar codebase • Working knowledge of APIs, databases, and Git-based CI/CD workflows • Excellent written and verbal communication skills, able to convey technical concepts clearly to both technical and non-technical stakeholders • Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities • Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure • A proactive, ownership-driven mindset and genuine empathy for customers building on Replit • Has used Replit in the last 3 to 6 months (nice to have) • Experience working with IDEs, terminals, or other common developer tools (nice to have) • Experience with AI tools such as Claude and ChatGPT (nice to have) • Exposure to cloud infrastructure such as AWS or GCP (nice to have)

🏖️ Benefits

• Competitive Salary & Equity • 401(k) Program with a 4% match (US Only) • Health, Dental, Vision and Life Insurance • Short Term and Long Term Disability • Paid Parental, Medical, Caregiver Leave • Flexible Time Off (FTO) + Holidays • Commuter Benefits (In-Office & US Only) • Monthly Wellness Stipend • Autonomous Work Environment • In Office Set-Up Reimbursement (In-Office Only) • Quarterly Team Gatherings • In Office Amenities (In-Office Only)