Customer Account Manager

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Revolgy

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

💰 Private Equity Round on 2020-06

Cloud Services • Enterprise • Technology Consulting

Revolgy is a cloud services company that specializes in providing a wide range of on-demand cloud solutions. They are a leading Google Cloud Premier Partner and an APN Advanced Consulting Partner, assisting businesses at every stage of their cloud journey. Revolgy offers services such as cloud consulting, build and migration, cloud optimization, and cloud operations. They cater to various industries including e-commerce, retail, financial services, and gaming. Additionally, Revolgy emphasizes the use of advanced technologies like machine learning, AI, and data analytics to enhance their offerings. With a focus on security and efficiency, they serve over 2,500 customers across 47 countries, providing expert solutions tailored to meet diverse business needs.

📋 Description

• You will own the small-account portfolio and support renewals across the full customer base. • Own the full customer cycle for accounts under 300 seats (Google Workspace, JumpCloud, Google Cloud, AWS): qualification, pricing, quoting, packaging, negotiation, closing, and renewal • Operate a tiered model - proactive engagement for top-tier accounts by revenue, risk, or upsell potential; automated, self-serve renewals for the long tail • Drive retention, satisfaction, and account growth; identify and action upsell and cross-sell opportunities using usage and satisfaction data • Act as the primary point of contact for these customers • Assist with end-to-end renewals across the entire customer base and all service lines, ensuring contract continuity and revenue stability • Use data analytics to flag renewal risks and growth opportunities ahead of contract dates • Partner with the Sales team and account owners on renewals for larger customers, providing pricing, paperwork, and vendor-policy support • Build productised, packaged offers with clear pricing across the customer base • Execute special pricing requests, ensuring alignment with vendor policies and margin integrity • Prepare and manage all commercial paperwork — quotes, order forms, and coordination of contracts, NDAs, and SOWs with the Contract & Compliance Specialist • Assist the Sales team with scoping, proposal preparation, pricing inputs, and qualification • Act as a commercial and technical bridge between Sales and delivery to ensure proposals are grounded in what we can actually deliver • Work directly with Google counterparts on resell - pricing, incentives, deal registration, and approvals - and with AWS and JumpCloud as needed. • Translate complex vendor licensing and pricing policies into clear, actionable advice for customers and the Sales team.

🎯 Requirements

• 2+ years of experience in account management, renewals, or a commercial role where you owned customer outcomes independently • Comfort running the full commercial cycle - pricing, quoting, negotiating, closing - without needing someone to hold your hand through it • Experience working with high-volume account books and the ability to prioritise, tier, and automate so nothing slips through the cracks • Familiarity with vendor or partner resell environments - Google, AWS, or similar - or a strong ability to get up to speed quickly on licensing and pricing policy • Comfort in spreadsheets, CRM tools, and fast-moving environments with shifting priorities • Excellent English, written and verbal.

🏖️ Benefits

• Real Ownership From Day One — You will own a full account portfolio end-to-end, with the autonomy to decide how to prioritise, tier, and run it. • A Book of Business Already in Motion — You are not starting from zero. There is an existing portfolio, renewal pipeline, and vendor relationships ready for you to take hold of and grow. • Depth of Vendor Exposure — You will work directly with Google, AWS, and JumpCloud on pricing, incentives, and partner programmes — the kind of vendor-side experience that is genuinely hard to find elsewhere. • An AI-First Way of Working — We expect you to use AI to automate the repetitive and focus your energy on the work that actually moves the needle. • Room to Grow — The scope of this role expands with the business. Strong performance here opens doors to broader commercial ownership. • A Team That Moves Fast — We value initiative over process, delivery over perfection, and people who figure things out rather than wait to be told.