Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rhapsody

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

☁️ SaaS

🔌 API

Healthcare • SaaS • API

Rhapsody is a digital health enablement platform and interoperability suite that provides EHR integration, API and message translation (HL7, FHIR, DICOM), identity/EMPI, and semantic terminology management. Its SaaS products and professional services help providers, payers, health tech vendors, HIEs and public health agencies accelerate data exchange, onboard customers faster, migrate to the cloud, and automate integrations to improve clinical workflows and operational efficiency. Rhapsody focuses on reducing integration burden through scalable, production-ready interfaces and automation to enable faster time-to-value for digital health initiatives.

📋 Description

• Respond to customer inquiries by phone and email • Troubleshoot and resolve software issues • Document customer interactions, issues, and resolutions in Salesforce Service Cloud • Collaborate with senior engineers and other departments to escalate complex issues • Install and configure Rhapsody software for clients • Communicate with customer contacts and vendor representatives • Monitor and track issues through resolution and follow up with customers • Learn and present Rhapsody product and feature changes • Advise clients on best practices and recommended use of Rhapsody features • Provide implementation feedback to Development, QA, and Product Management teams through enhancements and defects • Participate in training sessions • Ensure client satisfaction for support issues • Participate in Support’s 24x7x365 rotation for production-inhibiting issues and managed services • Integrate AI tools into daily engineering workflows, including pull requests, testing, and debugging • Build reusable AI prompts and workflow patterns tailored to the codebase • Improve efficiency and output quality by combining AI with engineering signals and iterating on workflows

🎯 Requirements

• Candidate must reside in the UK • Shift: 8am–17:00 GMT/BST • English fluency required • Demonstrated ability to independently learn and explain technical concepts • Demonstrated critical thinking and analytical skills to break down complex technical problems, identify impacts on system behavior, and eliminate variables • Demonstrated clear and concise verbal and written communication • Demonstrated patience, sympathy, and ability to diffuse customer frustration • Demonstrated ability to build rapport and trust with customers and colleagues • Demonstrated ability to manage multiple tasks, set expectations, and complete tasks on time • 4-year college degree in computer science, information systems, healthcare, or related field, or comparable work experience • Preferred: 1 or more years of experience with 5 or more of the following: basic networking, TCP/IP troubleshooting, cryptography/encryption, web services, relational databases, communication protocols, JavaScript/Python/Groovy, Java-based application stacks, HL7 & FHIR, system administration, log analysis, cloud infrastructure monitoring, Infrastructure as Code tools

🏖️ Benefits

• Remote work • 24x7x365 support rotation participation • Training sessions to enhance product knowledge and technical skills

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