Customer Success Manager

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Roamler

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🛒 Retail

☁️ SaaS

🛍️ eCommerce

💰 Series B on 2020-06

Retail • SaaS • eCommerce

Roamler is a company that provides solutions for FMCG brands and retailers by offering real-time data and insights to optimize in-store execution and sales strategies. They specialize in in-store insights, mystery shopping, merchandising, and sales to help brands increase efficiency and productivity. Roamler also offers technical solutions for installations and repairs through a community of on-demand specialists, catering to both retail and technical tasks. By leveraging a network of field operatives, Roamler assists clients in tracking KPIs, monitoring retail trends, and executing sales strategies effectively across various distribution channels.

📋 Description

• Own client relationships from start to finish • Ensure client goals are met and exceeded • Manage multiple retail projects simultaneously • Spot growth opportunities for accounts • Collaborate with sales to bring in new clients • Share insights and run evaluations with colleagues across Europe

🎯 Requirements

• Experience in supermarket retail or in a client-facing role • Structured and analytical skills • Ability to manage multiple tasks simultaneously • Clear communication skills and enjoyment in presenting to clients • Initiative and curiosity about using AI for work • Proficiency in Excel and PowerPoint • Experience in a fast-paced scale-up environment

🏖️ Benefits

• A competitive salary of £30,000 to £40,000 • Company pension plan and life assurance cover of 2x your basic annual salary • 25 days of holiday on top of UK bank holidays • Full remote working from anywhere in the UK • Laptop and a £250 budget to set up your home office • An informal, international team with a genuine can-do mentality: we work hard and have fun doing it • Room to grow as fast as Roamler does