Director, Customer Solutions Engineering – PMO

🔥 15 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Rocket Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Rocket Software is a company that specializes in IT modernization and hybrid cloud solutions. They provide a variety of products and services aimed at optimizing mainframe and cloud integration, enhancing security and compliance, and improving IT skills and efficiency through automation and innovation. Rocket Software offers solutions for content services, hybrid cloud, IBM i, security, and efficiency, along with modernization of enterprise applications, data, and infrastructure. Their focus is on helping organizations seamlessly bridge critical business applications and data with AI-powered solutions for increased productivity and decision-making, while maintaining robust security and resilience.

📋 Description

• Provide strategic direction and accountability for Rocket’s professional services portfolio • Enable exceptional customer outcomes in engagements with Rocket’s Customer Solutions Engineering organization • Ensure readiness for portfolio growth and onboarding following large-scale M&A integrations • Develop and execute the CSE PMO vision and strategy aligned with organizational goals • Own and optimize Rocket’s Professional Services Automation solution and processes • Evaluate and improve PMO capability, governance, and maturity • Lead Project Management leadership activities, including planning, staffing, budgeting, expense management, and methodology improvements • Manage post-sales portfolio financial planning, tracking, control, forecasting, and reporting • Influence cross-functional leadership to ensure successful transition from pre-sales to project delivery • Develop and present project portfolio communications to stakeholders • Design and implement CSE project management process and methodology improvements • Enable Project Management organization members to manage customer engagements from initiation through implementation and go-live • Ensure identification, evaluation, tracking, communication, and mediation of project issues and risks • Establish long-term direction for the CSE PMO, including staffing, workflows, systems, and leadership • Lead CSE portfolio integration during corporate development M&A activities • Evaluate acquired businesses’ professional services methods, portfolios, and resource requirements • Lead resolution of complex issues using data-driven insights • Collaborate with senior leaders to establish strategic plans and objectives

🎯 Requirements

• 10+ years of experience as a professional services leader driving the success of a complex multi-million dollar portfolio delivering technical solutions • 10+ years of previous management experience • Solid understanding of technical solution project life cycle models • Expert knowledge of Agile and traditional project management principles and practices • Sufficient technical background to provide credible leadership to project management teams and evaluate complex project risks and issues • Ability to lead project management professionals and collaborate across all functions of a professional services organization • Business and financial acumen with experience managing a large, complex, and growing portfolio • Experience as business owner of a fully integrated enterprise PSA application solution • Record of successfully leading professional services teams providing technology solutions to customers larger than $1 billion • In-depth knowledge and experience with organizational change management methodologies • Ability to envision and drive strategic programs within time, resource, and budget constraints • Proven success establishing KPIs and metrics to drive operational/service delivery excellence • Experience with M&A integration accountability • Strong written and verbal communication skills with enterprise customers and executives • Experience scaling organizational capabilities end-to-end without compromising quality or control • PMP, PfMP, and/or PgMP certifications required

🏖️ Benefits

• Equal opportunity employment practices • Reasonable accommodation for individuals with physical and mental disabilities • Background and reference checks as part of the hiring process • AI-powered tools and technologies to enhance efficiency, decision-making, and impact • Inclusive workplace environment committed to diversity, inclusion, and equity