Service Account Manager – IP Renewals

🔥 0 minutes ago

🌐 United Kingdom, Romania, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇷🇴 Romania – Remote 🇮🇳 India – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 27 days.
• No salary listed.

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RWS Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.

📋 Description

• Own and nurture a portfolio of key client relationships • Serve as the primary relationship owner and main point of contact for renewal-related inquiries • Manage and monitor multiple customer accounts • Drive customer retention and satisfaction by anticipating client needs and providing expert guidance • Join customer care calls and contribute insights for strategic business reviews • Gather and analyze customer behavior data and generate internal reports • Oversee the end-to-end renewal process, including customer instructions and accurate invoicing • Prepare cost estimates, budget forecasts, and customized client reports • Collaborate with Payments Hub and Finance on payment rejections, credit notes, and billing queries • Improve processes and systems with internal teams • Support onboarding of new client accounts with Sales and Customer Onboarding teams • Ensure data onboarding meets timelines and accuracy standards with the Data Integrity Team • Participate in sales calls as an intellectual property subject matter expert • Train and mentor team members as required • Identify account risks and collaborate with internal teams to resolve challenges

🎯 Requirements

• A minimum of 6 years of direct customer service and account management experience within the intellectual property industry • Strong verbal and written communication skills • Exceptional analytical and problem-solving skills • Strong project management skills, including time management, planning, and organizing • Ability to quickly master internal operating systems and proprietary platforms • High degree of commercial awareness and analytical mindset • Keen attention to detail • Ability to work independently and collaboratively • Ability to manage multiple competing priorities

🏖️ Benefits

• Equal employment opportunity • Work environment free of discrimination and harassment • Employee growth and career development opportunities • Inclusive and diverse workplace

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