Senior Customer Success Manager

Job not on LinkedIn

🔥 13 hours ago

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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saas.group

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

saas. group is a company that acquires SaaS companies with a focus on bootstrapped businesses. They utilize a founder-friendly approach to enhance products and scale teams, ensuring that the company's original identity is preserved. saas. group offers a supportive exit strategy for founders, prioritizing the legacy and growth of the companies they acquire. They are committed to a streamlined acquisition process with minimal legal back and forth, focusing on product-led growth, community support, and empowering founders with financial freedom. The company specializes in small to mid-sized SaaS companies with recurring revenue models, aiming to elevate these businesses to become market leaders.

📋 Description

• Own retention and churn metrics, including gross revenue retention and logo churn, for a defined enterprise and mid-market account book • Use usage data, health scores, risk signals, and retention playbooks to identify and address churn risk proactively • Explain Prerender's rendering, crawling, indexing, SEO, AI-search visibility, traffic, and revenue impact as customer business value • Build trusted customer relationships through regular check-ins and business reviews • Gather and communicate customer feedback, churn reasons, and feature gaps to Product, Support, and Marketing • Collaborate with Account Managers, Support, and Engineering to provide a joined-up customer experience • Review account health dashboards and prioritize customers needing attention • Reach out to customers whose usage has declined • Help customer developers with setup or caching questions and escalate issues to Engineering with clear context • Brief Account Managers on account health and delivered value before renewals • Share customer feedback and trends with Product • Refine retention playbooks based on customer insights • Advise customers on machine and AI visibility as Prerender expands beyond pure SEO and rendering

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role • Ideally experience at a B2B SaaS company in marketing, advertising, SEO, or martech • Track record of owning retention or churn targets for a book of accounts • Experience reducing churn and keeping customers engaged • Comfortable working with usage data, health scores, and CRM tools such as HubSpot • Comfortable using AI assistants connected to tools and data to make decisions and automate routine work • Ability to translate technical details into clear business value for technical and non-technical stakeholders • Clear and confident written and verbal communication • Fluent English • Structured, proactive approach with strong follow-through • Customer advisory, relationship-building, listening, conversation-starting, and call-leading skills • Technical product fluency is a bonus; familiarity with SEO, JavaScript websites, web crawlers, caching, or web performance is helpful but not required • Curiosity and willingness to learn

🏖️ Benefits

• 100% remote work from wherever you like, whenever you like • Flexible autonomy in a high-trust team • Minimal bureaucracy and efficient working environment • Small, friendly team • Access to saas.group's entrepreneurial SaaS professional network • Latest AI tools provided • AI skills growth support and learning resources through saas.group • Flexible time off