Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
1001 - 5000 employees
Founded 2015
🏢 Enterprise
🚗 Transport
🔐 Security
💰 Seed Round on 2014-08
Associate Technical Support
Job not on LinkedIn
November 12
Samsara
Enterprise • Transport • Security
Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.
1001 - 5000 employees
Founded 2015
🏢 Enterprise
🚗 Transport
🔐 Security
💰 Seed Round on 2014-08
📋 Description
• Respond to inbound customer requests for assistance through live channels (phone, email and chat). • Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion • Self-Manage personal workload in an effective and efficient manner • Utilize available knowledge, tools, and resources to resolve customer issues • Clearly and concisely documenting communications with Customers • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
🎯 Requirements
• High school diploma required, along with an Associate’s degree or technical certifications in a related field. • 1 year of experience in a technical product support role preferably within SaaS, IoT, or networking environments. • Technical know-how - you’re comfortable interfacing with customers, translating complex technical concepts into everyday language, and working with SaaS system • Interest and ability to work in a fast-growing environment with changing responsibilities. • Technical knowledge in cloud applications, mobile computing, and hardware device troubleshooting • Availability to work a flexible schedule, which may include evenings, weekends, and holidays as needed. • General knowledge about Electrical circuits, GPS and telematics.
🏖️ Benefits
• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working • health benefits • and much, much more
Apply NowSimilar Jobs
November 8
Technical Support Engineer providing customer support for CrowdStrike's cybersecurity platform. Troubleshooting issues and advocating for customer success in a remote environment.
Linux
Splunk
October 31
Support Analyst managing escalated issues and coordinating with teams in the insurance sector. Ensuring smooth service delivery for a top insurance carrier.
October 28
Implementation & Support Engineer for a widely-used telehealth SaaS platform. Responsible for software deployment, troubleshooting, and customer support in a remote environment.
October 28
Implementation Engineer to deploy software installations and upgrades in telehealth SaaS platform. Responsibilities include troubleshooting, customer support, and ensuring successful implementations across various environments.
October 21
Technical Account Manager providing technical guidance and support for SailPoint products. Driving customer satisfaction and technology adoption in complex organizations.