Account Director – Existing Accounts

🔥 1 hour ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Satalia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

📣 Marketing

📦 Logistics

💰 Grant on 2016-02

Consulting • Marketing • Logistics

Satalia is a company that leverages advanced technologies to optimize and improve various business operations. They provide a platform for cloud development and data-driven services, employing cloud architects and data scientists to deliver innovative solutions. Satalia operates remotely, with locations in Greece, London, Kaunas, and Vienna. They focus on integrating analytics and marketing strategies to enhance user experience and functionality on their platforms.

📋 Description

• Lead day-to-day management of a portfolio of strategic existing logistics clients • Ensure delivery excellence and measurable client value • Drive retention and growth by identifying expansion opportunities and shaping account plans • Coordinate Satalia teams to deliver client outcomes • Partner with the Client Director on priorities, stakeholder mapping, QBRs, and commercial forecasting • Anticipate risks, remove blockers, and maintain client satisfaction and account health • Build trusted-advisor relationships with senior stakeholders • Translate client objectives and pain points into roadmaps, use cases, pilots, and scaled rollouts • Lead commercial conversations on renewals, scope evolution, and value articulation • Facilitate steering meetings, executive updates, and governance processes • Represent client goals, constraints, decision dynamics, and success metrics internally • Translate client feedback into improvements across product, delivery, and ways of working • Advocate for prioritisation and resourcing that support client outcomes • Capture and share client learnings across similar accounts

🎯 Requirements

• Customer-centric and operationally strong • Ability to translate client goals into account plans, delivery roadmaps, and day-to-day actions • Strong governance skills across weekly/monthly cadences and QBRs • Excellent stakeholder and relationship management across commercial, operations, data/analytics, IT, and procurement teams • Hands-on account and commercial management capability • Comfortable owning renewals, expansions, pipeline hygiene, and forecasting • Ability to write SOWs and change requests • Experience supporting contracting and procurement processes • Ability to articulate value and ROI clearly • Ability to coordinate complex delivery with technical and delivery teams • Ability to scope work, define success metrics, and manage timelines and dependencies • Strong written and verbal communication • Ability to facilitate meetings, capture decisions and actions, and ensure follow-through • Curiosity and practical fluency in AI • Ability to understand technical feasibility and support responsible AI adoption, including governance, data readiness, and change management • Problem-solving ability and good judgement • Logistics, transport, retail operations, supply chain, or workforce/route planning experience is beneficial

🏖️ Benefits

• Enhanced pension • Life assurance • Income protection • Private healthcare • Remote working • Truly flexible working hours • 27 days holiday plus bank holidays • Enhanced family leave • Annual bonus • Impactful projects focused on meaningful social and environmental change • Wellbeing-focused, people-oriented culture • Transparent and open culture • Development opportunities • Autonomy and freedom • Inclusive and warm culture