Regional Operations Manager, EMEA Data Centre

🔥 13 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

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Securitas Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1934

🔐 Security

📡 Telecommunications

💰 Post-IPO Debt on 2023-09

Security • Telecommunications

Securitas Group is a global leader in security services, offering a comprehensive range of services such as on-site guarding, electronic security, fire and safety, technology-driven solutions, and mobile security services. With a history spanning nine decades, Securitas emphasizes the use of cutting-edge technology and expert personnel to deliver top-quality security solutions across various sectors including aviation, critical infrastructure, and retail. Operating in 44 markets worldwide, Securitas is committed to innovation, sustainability, and diversity, striving to create long-term value for its clients and a positive impact on society by enhancing safety and security standards globally.

📋 Description

• Lead day-to-day SOC operations across EMEA • Establish and maintain regional operating standards, service-delivery plans and governance routines • Ensure SOC personnel have the tools, equipment, information, training and site documentation required • Act as regional operational lead and delegated escalation point in the SOC Director’s absence • Lead, coach and develop EMEA SOC managers and supervisors • Set performance and conduct expectations, provide feedback and recognise achievement • Maintain performance and development records and implement improvement plans • Partner with local Securitas branches to recruit, onboard, train and retain qualified SOC personnel • Ensure compliance with regulatory, industry, contractual, client and Securitas requirements • Maintain audit readiness and oversee closure of corrective actions • Ensure incidents are assessed, responded to, escalated and reported appropriately • Identify operational and workplace risks and support business continuity and resilience • Build relationships with client leadership, Securitas branches, the global SOC service team and other partners • Align stakeholders on priorities, risks, decisions, service performance and corrective actions • Conduct service and staffing reviews to maintain coverage and meet SLAs • Own regional performance against KPIs, SLAs and service standards • Deliver operational data, insights and recommendations for monthly and quarterly business reviews • Lead continuous improvement in processes, technology, service delivery and new-site mobilisation • Work flexibly across EMEA and global time zones • Provide occasional out-of-hours support for critical incidents and urgent escalations • Travel regularly within EMEA and internationally for site visits, launches, audits and operational requirements

🎯 Requirements

• Legal right to work in the country of employment • Willingness to complete required pre-employment screening, subject to applicable local law and company policy • Ability to obtain and maintain any security licence or certification required in the country of employment • Demonstrated experience leading dispersed operational teams across multiple locations and time zones • Strong interpersonal, coaching, influencing and stakeholder-management skills • Professional fluency in written and spoken English • Strong understanding of GDPR responsibilities and appropriate handling of operational information • Secondary education or equivalent; relevant professional experience may be considered • Strong working knowledge of Microsoft 365, incident-management systems and operational reporting tools • Ability to maintain sound judgement and professional composure in unusual, urgent or high-pressure circumstances • Strong client-service and service-delivery orientation • Ability to communicate effectively across organisational levels and diverse cultures • Five or more years’ experience in the security industry • Three or more years’ documented supervisory experience in security operations, a SOC environment, service planning, service development or a related operational field • Relevant higher education or professional qualifications in security, operations, risk, leadership or a related discipline • Experience supporting data centre, critical-infrastructure or other high-availability environments • Action-oriented approach, with a track record of delivering quickly, efficiently and accurately

🏖️ Benefits

• Equal pay commitment • Safe working conditions • Gender balance • Inclusive work environment • Wide range of skills and development opportunities

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