Operations Manager, Payments

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🔥 2 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sporty Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎮 Gaming

💳 Fintech

📱 Media

Gaming • Fintech • Media

Sporty Group is a consumer internet and technology business with a strong foothold in sports media, gaming, social, and fintech platforms. The company serves millions of daily active users globally through its technology and operations hubs located across more than 10 countries and 3 continents. Sporty Group's success is built on attracting intelligent, energetic individuals who are passionate about creating value and are rewarded for their contributions. The company employs a diverse team of over 300 professionals and continuously seeks to grow with the help of talented people offering innovation and excellence.

📋 Description

• Define, own, and manage core payment operations and KPIs covering payment acceptance rates, payment performance, conversion, compliance, cost, and more • Oversee fraud prevention and risk management strategies, policies, and procedures • Analyse market trends across the payment space to improve customer experience quality and efficiency • Monitor business and process metrics to identify solutions and deliver improvements • Oversee investigations of suspected fraudulent activities through analysis of data, documentation, and evidence • Collaborate with product and engineering teams to solve local challenges and enhance customer experience • Recruit, manage, lead, and motivate payment operations professionals across different geographies • Assess changing payment landscapes, industry trends, regulations, and systems • Establish and revise policy, implement compliance directives, review system enhancements, and assess operational needs • Ensure end-user issues are resolved promptly • Act as primary point of contact with network partners to resolve production issues

🎯 Requirements

• Fluency in both written and spoken English • Bachelor’s or Master’s degree in Finance or a related field • Advance knowledge of global payment systems, region specific rules and regulations • Payment operations experience across tech / fintech / gaming industry is an advantage • Proven experience in fraud, risk, KYC, investigation, and risk management • Expert experience managing, leading and building a wider team • Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations • Experienced owning and and solving complex payment issues • Understanding of Compliance and Risk Awareness

🏖️ Benefits

• Sporty is a remote first company in pursuit of sustainability • A competitive salary + individual performance based bonuses every quarter • 20 days annual leave + public holidays • Our core working hours are 10am-3pm in your local time zone with flexibility outside of this • Referral bonuses & flash bonuses • Top of the line equipment • Annual company retreats to provide great internal networking opportunities

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