Director of Professional Services, EMEA

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £115k / year

⏰ Full Time

🔴 Lead

👔 Director

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Seeq Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏭 Manufacturing

Artificial Intelligence • Manufacturing

Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data. The company specializes in data analytics software for various industrial markets, including oil refineries, pharmaceuticals, and energy production. Seeq's tools are designed to handle extensive manipulation of time-series data, events, and signals to provide insights and analytics, making it easier for manufacturing organizations to optimize processes and enhance predictive maintenance. Founded in 2013 and based in Seattle, Seeq leverages a team of experienced professionals from notable companies such as OSIsoft, Honeywell, and Microsoft.

📋 Description

• Lead Seeq’s customer delivery function across Europe, the Middle East, and Africa • Own the EMEA Professional Services strategy, operating model, and P&L • Build and lead a high-performing EMEA Professional Services organization • Standardize delivery methodologies and packaged offerings for process industries • Drive cross-functional alignment with Sales, Customer Success, Support, Product, and Finance • Build teams spanning implementation, solution architecture, data engineering, AI engineering, and project/program management • Drive forecasting and capacity planning, including hiring, subcontractors, and partners • Partner with Sales and Solutions Consulting on scoping, SOWs, pricing, and deal reviews • Drive demand for Professional Services in EMEA • Ensure seamless handoffs, measurable adoption, and scale-out from pilots to multi-site/global rollouts • Build and manage a partner ecosystem of industrial SIs, EPCs, OT vendors, and regional specialists • Implement and mature PS tooling and analytics for pipeline, backlog, profitability, resourcing, delivery health, and outcomes • Define and enforce delivery governance, including executive steering, change control, risk and issue management, escalations, and lessons learned • Establish delivery practices for evaluating and validating AI-enabled solutions in process-manufacturing contexts • Launch continuous improvement and automation initiatives • Serve as executive sponsor for strategic accounts and represent Services in customer meetings, steering committees, and executive QBRs • Represent Professional Services in EMEA on the Customer Success Leadership Team • Travel 25–40% globally for customer engagement, partner enablement, and team leadership

🎯 Requirements

• 10+ years in Professional Services or Consulting for enterprise SaaS, industrial software, or AI • 5+ years leading multi-region/global delivery teams • Proven ownership of a Services Division with consistent achievement of revenue, margin, utilization, and delivery KPIs • Deep experience designing and governing complex delivery programs in process manufacturing • Strong familiarity with process/OT data and control layers, including data historians, DCS/SCADA, MES/LIMS, and batch records • Expertise in scoping/SOWs, sales, pricing, change control, and project accounting • Experience with on-prem, hybrid including air-gapped, and cloud deployments • Operational rigor with PSA/CRM and project accounting tools • Strong cross-functional leadership with Sales, Customer Success, Support, Product, and Finance • Executive presence with operations, engineering, IT/OT security, and quality/compliance stakeholders • Experience leading delivery of AI-enabled, advanced analytics, or agentic solutions for enterprise customers • Exceptional people leadership, including recruiting, coaching, succession planning, and building inclusive, high-performance teams across time zones • Preferred: Experience implementing AI-enabled or agentic workflows in process manufacturing • Preferred: Experience turning customer implementations into repeatable industry solutions, templates, or partner-delivered offerings • Preferred: Familiarity with industrial platforms and integration with ERP/CMMS/QMS • Preferred: Working knowledge of AI and agentic workflow design and operational introduction • Preferred: Familiarity with AI solution deployment in process manufacturing • Preferred: Experience scaling partner-led delivery and certification programs • Preferred: Domain breadth across upstream/midstream/downstream O&G, chemicals, and pharma/biotech

🏖️ Benefits

• Unlimited PTO • Internet and mobile phone reimbursements • Vacation bonus program • Generous home office allowance • Pet-friendly workspace

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