Customer Support Rapid Response Adviser

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Seetec

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

Seetec is one of the largest employee-owned companies and public service providers in the UK, dedicated to changing lives and communities for the better. They offer a variety of support services aimed at helping individuals achieve their career goals, including job searching, apprenticeships, housing support, and health and wellbeing assistance. With a focus on empowerment and tailored support, Seetec works with people from all walks of life, ensuring they have the tools and guidance needed to realize their unique potential and shape their futures.

📋 Description

• Engage with customers referred to the Restart Scheme who are not attending mandatory appointments. • Understand and overcome barriers to attendance and support customer re-engagement with the programme. • Identify when formal compliance processes need to be initiated for customers who cannot be re-engaged. • Work with the Customer Administration Team to complete compliance processes accurately and efficiently. • Administer and ensure compliance for VEX vouchers, including issuing vouchers where financial support needs are identified. • Manage a high-volume caseload while maintaining accuracy and meeting compliance standards. • Use outbound phone calls, email, and SMS to engage with disengaged participants. • Correctly identify and implement mandation, UCD603, and UC78e processes. • Provide useful intelligence to operational colleagues for a holistic and collaborative approach. • Collect, record, and share feedback and information with appropriate departments and team members. • Achieve personal performance targets and relevant KPIs. • Build rapport with all contact points and provide the best possible experience during challenging customer conversations. • Act as a positive ambassador for Restart and Seetec.

🎯 Requirements

• Positive, service-oriented attitude with at least one year’s experience in a customer service or employability focused operational role. • Strong relationship-building skills, with the ability to develop and maintain positive working relationships. • IT literate, with experience using Microsoft Office applications, Microsoft Teams, and customer databases/systems. • Resilient and adaptable, with the confidence to perform effectively in a fast-paced and sometimes high-pressure environment. • Self-motivated, with the flexibility to work independently and collaboratively as part of a team. • Skilled in managing high-volume caseloads while maintaining accuracy and attention to detail. • Committed to consistently meeting quality and compliance standards. • Understanding of the challenges individuals may face when moving into employment. • Experience of working in a fast-paced, performance-focused environment. • Knowledge of delivering services in line with defined quality standards and compliance requirements. • Ability to work from one of the Hubs or home within commutable distance of the Exeter hub.

🏖️ Benefits

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) • 2 Volunteer Days • Company Pension Scheme - 5% Employee 5% Employer • Health Insurance Allowance • Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance • Annual Pay Review • Enhanced Maternity/Adoption and Paternity Pay Arrangements • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets • Refer a Friend Scheme • Employee-owned organisation • Remote service with homeworking option