Senior Technical Support Engineer

🕒 March 11

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Semgrep

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS

Semgrep is an application security company that provides a SaaS AppSec platform focused on static application security testing (SAST), software composition analysis (SCA) for supply chain vulnerabilities, and secrets detection. It combines fast, code-aware rule-based scanning, community and managed rules, and AI-powered triage and fix recommendations to reduce false positives and integrate security feedback into developer workflows and CI/CD pipelines. Semgrep's products and engine are designed to help engineering and security teams automate, scale, and operationalize security across organizations.

📋 Description

• Understand, reproduce and resolve complicated technical issues raised by customers • Own each customer question from initial creation to resolution • Manage support tickets to ensure timely resolution and follow-ups • Be the voice of the customer and prioritize recurring feature requests • Contribute to building technical support functions and documentation • Participate in on-call duties • Lead and improve Support operations

🎯 Requirements

• 2+ years of experience in customer support • Ability to work during CET hours • Deep understanding of developer workflows and build systems, including CI / CD environments • Familiarity with Web Application Security concepts including OWASP Top 10 • Basic understanding of API and Webhooks • Excellent written and verbal communication skills

🏖️ Benefits

• Competitive, market-aligned benefits program that meets or exceeds local market standards across all regions • Equity as a meaningful part of compensation philosophy • Remote work options that meet local requirements and norms