Implementation Delivery Manager

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SFG20

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1990

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

SFG20 is a building maintenance software solution that helps over 2500 customers achieve industry standard compliance. With a focus on automating and organizing maintenance needs, SFG20 offers features such as over 2000 maintenance schedules, 70 asset types, and regular updates to stay compliant with legislation. Facilities managers benefit from this software by saving time and resources while transitioning towards a preventative maintenance approach.

📋 Description

• Lead customers through implementation from project kick-off to successful go-live • Configure customer data within the SFG20 platform using internal systems and implementation tools • Prepare, cleanse, manipulate and validate customer data using Microsoft Excel and other tools • Deliver implementation activities according to project plans, timelines and quality standards • Conduct customer workshops, implementation meetings and progress updates • Support onboarding, system adoption and transition to Business as Usual • Complete and maintain accurate implementation documentation • Manage multiple customer implementation projects to agreed scope, timescales and budget where applicable • Develop and maintain project plans, monitor milestones, and manage risks and issues • Coordinate Customer Success, Product, Sales and Technical teams • Provide project reporting and communicate progress to customers and internal stakeholders • Escalate risks and drive resolutions • Support implementation activity planning and scheduling • Improve implementation processes, tools, documentation and onboarding efficiency • Share best practices and lessons learned • Build trusted customer relationships and deliver a professional, consultative experience • Translate customer requirements into successful implementation outcomes • Maximise customer satisfaction and adoption of the SFG20 platform

🎯 Requirements

• Experience within Facilities Management, Building Maintenance or Compliance sectors • Excellent customer-facing communication and relationship management skills • Strong project planning and organisational skills • Experience implementing SaaS or cloud-based software solutions • Advanced Microsoft Excel skills, including data manipulation, validation and analysis • Experience managing multiple projects simultaneously • Comfortable presenting to customers and facilitating workshops • Familiarity with data migration or system configuration activities • Project Management qualification such as PRINCE2, APM, Agile, PMP or equivalent is desirable • Experience contributing to process improvement initiatives is desirable • Experience supporting resource planning or capacity management is desirable • Pre-existing right to work and travel within the UK • Ability to provide documentary evidence of right to work • Satisfactory vetting and reference checks required

🏖️ Benefits

• 26 days holiday + Bank holidays + buy up to 5 days • Private Medical insurance with BUPA • Remote/Hybrid first policy • Employee Assistance programme with WeCare • Enhanced Family Friendly Benefits • Gym Discounts • Equal opportunity and inclusive workplace • Support for specific workplace accommodations