Product Support Engineer, Software – Proton Therapy

🔥 17 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Siemens Healthineers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

Healthcare • Healthcare Insurance • Biotechnology

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

📋 Description

• Provide technical support for installation, deployment, maintenance, and lifecycle support of Proton Therapy software systems • Support software installations and upgrades at customer sites both on-site and remotely • Participate in global deployment activities with field and engineering teams • Execute software rollouts and system integration activities • Assist with validation, testing, and post-deployment support • Investigate and resolve customer-reported software issues with Field Service, Product Support Engineering, and development teams • Troubleshoot software, networking, and system infrastructure components • Document findings, corrective actions, and lessons learned • Escalate complex, high-risk, or safety-critical issues • Support new product introductions and software releases • Capture field feedback and identify product improvement opportunities • Support change control, defect management, and complaint investigations • Identify and report software, reliability, maintainability, and serviceability concerns • Contribute to continuous improvement initiatives • Support the design and delivery of technical training materials • Develop and maintain service documentation, technical instructions, and support materials

🎯 Requirements

• Direct hands-on experience supporting ProBeam or ProBeam 360 as a Field Service Engineer or Product Support Engineer for 2+ years • Strong troubleshooting skills across software, networking, and IT infrastructure • Experience supporting medical device systems in a customer-facing environment • Demonstrated ability to manage multiple technical issues and prioritize effectively • Strong communication and collaboration skills across cross-functional teams • Fluent in English (written and verbal) • Must reside within close proximity to a Varian ProBeam or ProBeam 360 customer site • Flexibility to support customer schedules, including nights, weekends, and extended hours as needed • Must meet customer site access, credentialing, and safety requirements as applicable • Ability to work in clinical and technical environments, including radiation areas, electrical systems, and other safety-sensitive conditions • Preferred: Bachelor’s degree in Engineering, Computer Science, or a related field • Preferred: Experience with software development, scripting, or automation tools • Preferred: Familiarity with system monitoring, data analysis, or reliability engineering practices • Preferred: Experience supporting global deployments or multi-site system environments

🏖️ Benefits

• Resources and flexibility for professional and personal growth • Up to 30% travel as part of the role • Equal opportunity employer • Global team environment • Diversity and individuality valued