DevOps Customer Support Engineer

Job not on LinkedIn

🔥 34 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spacelift

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

SaaS • Enterprise

Spacelift is a flexible management platform for Infrastructure as Code, co-founded in 2020 by DevOps veteran Marcin Wyszynski and successful entrepreneur Pawel Hytry. It helps DevOps teams manage cloud infrastructure by enhancing automation, visibility, and collaboration. The platform supports any IaC setup, offering both hosted and self-hosted versions, maintaining security without sacrificing functionality. Built on open-source components like Docker and Open Policy Agent, it allows for complete customization with prudent defaults. Spacelift is backed by significant funding from top venture capital firms, enabling rapid onboarding of new customers to effectively manage cloud resources.

📋 Description

• Support customers across shared Slack channels, email/ticketing, live calls, and screen-shares • Reproduce customer-reported issues and isolate root causes using logs, APM traces, and run history • Partner with customers, Product, and Engineering to build trust and resolve issues • Debug SaaS and self-hosted deployments, including private workers, Rego policies, autoscaling, networking, and TLS/certificate issues • Reason about Terraform/OpenTofu and Terragrunt execution, provider caching and resolution, and outputs and run states • Diagnose and explain policy-driven behavior using OPA/Rego • Ask targeted questions and follow issues through to resolution within agreed response times • Escalate clean, reproducible cases to Product Engineers with minimal reproductions, relevant traces, and expected-versus-actual behavior • Write customer-facing communications for incidents, platform changes, and migrations • Prioritize and manage multiple technically complex issues • Follow up to confirm customer setups are fully working after fixes • Maintain and improve internal documentation and the knowledge base • Feed recurring pain points back to Product • Participate in on-call rotations for after-hours support

🎯 Requirements

• 2 to 4 years of experience with DevOps (Infrastructure as Code, CI/CD, Docker, etc.) • 2 to 4 years of experience with at least one of the main Cloud Providers (AWS, GCP, Azure) • Hands-on experience with Linux environments • Ability to diagnose and troubleshoot technical issues • Ability to provide step-by-step technical help • Excellent problem-solving and communication skills • Excellent written English skills • Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is a plus • Additional certification in DevOps, Infrastructure as Code, Cloud Provider, or similar technologies is a plus

🏖️ Benefits

• Flexible work environment, with remote-first options • Competitive compensation packages • Growth opportunities • Collaborative team environment • Participation in on-call rotations for after-hours support