Technical Implementation Consultant – Alerting

🕒 June 1

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Spok

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

Healthcare Insurance • SaaS • Telecommunications

Spok is a company specializing in clinical communication solutions for healthcare providers. It offers a secure platform designed to automate clinical workflows, including patient alerts, clinician consults, code calls, and test results. Spok helps healthcare institutions improve communication efficiency and quality by providing secure HIPAA-compliant messaging, real-time on-call scheduling, and a centralized enterprise directory. With services like Spok Care Connect and Spok Mobile, the company aims to enhance patient outcomes by eliminating communication gaps in healthcare systems. Trusted by over 2,200 hospitals, Spok is committed to transforming how healthcare communicates by providing reliable and efficient communication solutions that have been refined over more than 30 years of operation.

📋 Description

• Responsible for installation, configuration, monitoring and troubleshooting applications in a Windows Server environment • Independently install, configure, test, and validate server components and mobile applications • Work with customer vendors, partners, and technicians to resolve issues as it relates to Spok software • Perform and support customer go-live and activation of applications • Maintain existing processes, standards, upgrade documentation, and create new documentation as necessary • Evaluate and report project outcomes, customer satisfaction and customer concerns

🎯 Requirements

• Bachelor degree • 5+ years previous experience troubleshooting software applications • Experience working in Healthcare IT • Excellent oral and written communication skills • Flexibility to work extended hours as business needs dictate • Able to work in a team • Customer-focused with a high level of confidence • Highly developed analytical and problem-solving skills • Demonstrates strong energy, performing when schedules, deliverables, or customers require it • Demonstrated effective leadership skills. • Understanding of system implementation and installation processes.

🏖️ Benefits

• three robust health, pharmacy, vision and dental care plans including a health savings account option • wellness programs • financial wellness • retirement benefits • family support • continuing education opportunities • time off benefits