Talent Operations Manager

Job not on LinkedIn

🕒 September 22

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $80k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Design onboarding, training, and readiness processes for mentors and live instructors • Ensure consistent performance management, QA, and remediation standards across programs • Create systems to identify performance risks and lead improvement plans • Own talent capacity planning for cohort launches and ongoing delivery across all programs • Anticipate coverage gaps and mitigate risk before escalation • Drive sourcing, execution, and hiring workflows for new course talent roles • Define hiring readiness, role expectations, and onboarding handoff • Maintain a high and consistent hiring bar across talent types • Build and maintain scalable talent operations processes and documentation • Manage the internal team to route tickets, execute payments, and improve response times • Use data and dashboards to monitor talent performance, coverage, and risk • Design and implement a community across contracted course talent roles • Communicate strategic risks and opportunities to Program Leadership with clear recommendations and tradeoffs • Catalyze feedback loops for program iteration and high-quality delivery • Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies • Build stakeholder relationships and understand mentor, instructor, and course talent communities across Tech, Allied Health, and AI programs • Assess processes, identify operational risks and bottlenecks, and establish improvement priorities • Manage the Talent Operations team and clarify ownership, workflows, and expectations • Own forecasting and capacity planning, hiring pipelines, talent management, performance management, coaching, feedback, and remediation systems • Develop a high-performing course talent community and data-driven reporting and decision-making processes • Serve as a trusted cross-functional partner and help scale programs with the right talent in the right roles at the right time

🎯 Requirements

• 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field • Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction • Experience sourcing and hiring talent (contracted or full-time) • Strong written and verbal communication skills • Comfortable giving and taking feedback; previous experience providing feedback, such as coaching or managerial experience • Enjoys building systems and using data to inform and drive decisions • Bonus: experience working in B2B and/or allied health fields

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