Anti-Social Behaviour Service Manager

Job not on LinkedIn

🔥 1 hour ago

🇬🇧 United Kingdom – Remote

💵 £46.8k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Stonewater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.

📋 Description

• Lead, coach and develop a team of specialist ASB caseworkers • Ensure the team delivers excellent customer outcomes while maintaining engagement and performance • Collaborate with five national Locality Teams, Retirement Living and Supporting Housing Teams • Lead management of complex anti-social behaviour, safeguarding and managed relationship cases • Provide expert guidance and oversight on domestic abuse, hate crime and safeguarding concerns • Own complex casework and drive continuous improvement through learning and best practice • Manage and investigate Stage One and Stage Two complaints in line with the Housing Ombudsman's Complaints Code • Prepare and present legal cases and court documentation • Build partnerships with Community Safety Partnerships, local authorities and external agencies • Use customer feedback, complaints data and behavioural insights to identify service improvements and innovation • Support coaching, mentoring and professional development across the team

🎯 Requirements

• Significant management experience within a customer-focused environment • Experience leading, motivating and developing high-performing teams • Strong coaching and mentoring capability • Thorough understanding of housing, community safety and anti-social behaviour legislation and practice • Experience preparing complex ASB court bundles and presenting legal cases • Excellent stakeholder management and partnership-working skills • Experience using performance data, KPIs and SLAs to drive service delivery and continuous improvement • Strong commercial awareness, decision-making ability and problem-solving skills • CIH Level 3/4 qualification, or willingness to work towards achieving it • Satisfactory Disclosure and Barring Service Check, if applicable • Satisfactory references • Valid Right to Work document • Specific qualifications, skills, knowledge and behaviours may be required to meet the Competence and Conduct Standard for Social Housing

🏖️ Benefits

• £3,715 car allowance per annum • Professional development, coaching and mentoring opportunities • Potential support to study towards a professional qualification • Disability Confident Employer workplace support • Remote working arrangement