Housing Officer

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £36k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Stonewater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.

📋 Description

• Act as a visible and trusted local presence for Stonewater customers in Southampton • Take ownership of a defined patch as the key point of contact for residents • Manage the full tenancy lifecycle from sign-up through end of tenancy • Handle tenancy changes, mutual exchanges and investigations into tenancy breaches or fraud • Support lettings and voids activity to minimise rent loss and turnaround times • Carry out estate inspections and address neighbourhood and environmental issues • Manage low-level anti-social behaviour and neighbour disputes, and support more complex cases • Identify and respond to vulnerability, safeguarding, hoarding and non-access cases • Complete person-centred fire risk assessments and monitor health and safety issues • Investigate complaints and use outcomes to improve services • Work with local authorities and external agencies to support customers • Deliver respectful, personalised and trauma-informed services aligned with Stonewater’s Customer Promise

🎯 Requirements

• Experience of housing management or a similar customer-facing role • Experience of tenancy, estate management, lettings or neighbourhood services within social housing • Knowledge of housing legislation, including safeguarding, anti-social behaviour and welfare reform • Strong communication and influencing skills • Ability to work calmly under pressure • Customer-focused mindset and commitment to equality, inclusion and trauma-informed practice • Confidence using digital systems and data to manage cases and improve performance • Ability to work independently, manage competing priorities and make sound day-to-day decisions • Comfortable working flexibly, including participating in an out-of-hours rota where required • Satisfactory Disclosure and Barring Service Check, if applicable • Satisfactory references • Valid Right to Work document • Qualifications, skills, knowledge and behaviours required to meet the Competence and Conduct Standard for Social Housing, or willingness to study towards a professional qualification

🏖️ Benefits

• Car allowance • Flexible working, including participation in an out-of-hours rota where required • Potential opportunity to study towards a professional qualification if not already qualified • Satisfactory references and valid Right to Work document requirements • Disability Confident Employer workplace support for disability, mental health and wellbeing