Head of Carrier Management – Europe

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 12%

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Stord

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💼 Consulting

🍽️ Food & Beverage

🏥 Healthcare

Consulting • Food & Beverage • Healthcare

Stord is a company that provides cloud supply chain solutions for direct-to-consumer (DTC) and omnichannel brands, specializing in fulfillment, last-mile delivery, and inventory management. By integrating best-in-class software with physical logistics operations, Stord aims to enhance the consumer experience from pre-purchase to post-delivery. The company supports over $5 billion in commerce annually and offers services such as order management, shipment protection, and inventory planning to streamline supply chains and improve brand loyalty. Stord also serves a wide range of industries, including health & beauty, nutrition & supplements, and apparel & accessories.

📋 Description

• Maintain and evolve a comprehensive parcel carrier strategy for European fulfillment centers, balancing National Posts with regional heroes and final-mile specialists • Formulate recommendations for domestic and international strategies by analyzing spend patterns and forecasting demand • Own analysis and reporting on pricing and margin across the business • Provide visibility on end-to-end cost controls from carrier invoice receipt through customer billing • Monitor carrier surcharges and ensure accurate pass-through logic to protect company margins • Serve as the internal SME for UK/EU tax and compliance, including VAT, IOSS, Customs Duties, and EORI • Support Sales and Solutions teams in high-stakes prospect meetings on complex cross-border shipping challenges • Act as primary escalation point for missed pickups, capacity constraints, hub injections, and other day-to-day carrier issues • Monitor carrier performance against SLAs, host QBRs, and hold carriers financially or operationally accountable for service failures • Create and maintain SOPs bridging fulfillment centers and carrier operations • Manage intra-EU and non-EU shipping lanes, including UK and Switzerland, ensuring customs and transit requirements are met • Collaborate with Finance, Operations, and CX • Drive improvements in OTD, Ship-to-Deliver speed, and cost-per-package KPIs • Use SQL and BI tools to translate shipping data into actionable leadership insights

🎯 Requirements

• 5+ years of experience in logistics, transportation, or supply chain operations, with a proven track record in the European parcel market • Deep understanding of the European carrier landscape, including PUDO (Pick-Up Drop-Off) networks and Out-of-Home (OOH) delivery trends • Practical experience managing relationships and negotiations with major European carriers • Advanced Excel skills • Proficiency in BI tools such as Omni, Tableau, Power BI, or Looker • Strong proficiency with AI tools such as Claude • Experience working within WMS, TMS, or ERP environments (e.g., SAP, Manhattan, Blue Yonder) • Ability to be "firm but fair" with external partners and clear when presenting data to internal stakeholders • Professional fluency in English • Proficiency in additional EU languages is a plus

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