Technical Support Specialist, German Speaking

🕒 June 2

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Synthesia

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $200M Series E - Synthesia on 2025-10

Artificial Intelligence • SaaS • B2B

<Synthesia> Synthesia is a SaaS AI video platform that enables businesses to create studio-quality videos without cameras, microphones, actors, or studios by using AI avatars and synthetic voiceovers. The platform supports 160+ languages, one-click translation/localization, an AI screen recorder, brand management, collaboration and analytics, and enterprise-grade security (SOC 2 Type II, GDPR). It’s marketed primarily to teams and enterprises for training, sales enablement, marketing, knowledge management and internal communications, helping companies scale video production while reducing time and cost.

📋 Description

• Investigate and troubleshoot complex technical issues across the Synthesia platform • Apply fixes, configuration changes, or validated workarounds where possible • Escalate to Engineering with clear diagnostic details and impact assessments • Reproduce reported issues in internal environments to identify root causes • Analyse logs, data, and customer configurations to support investigations • Validate fixes or patches and confirm resolution with the customer • Document findings, solutions, and technical procedures for future reference • Collaborate with Product and Engineering teams to report bugs and suggest improvements

🎯 Requirements

• Minimum 5 years of experience in a technical support or similar customer-facing technical role • Strong troubleshooting and problem-solving skills, with a logical and analytical approach • Confident communicator with clear, concise verbal and written skills • Solid technical foundation and curiosity to learn new systems and tools • Experienced in diagnosing and resolving technical issues remotely • Able to prioritise and manage workload in a fast-paced environment • Comfortable working both independently and collaboratively across teams • SSO / WorkOS configuration and troubleshooting • REST APIs and Postman for testing and validation • Monitoring and debugging using Datadog • SaaS platform support and administration • Analysing HAR files and network traffic for issue reproduction

🏖️ Benefits

• A competitive salary + stock options in our fast-growing Series D startup • Paid parental leave • 25 days of annual leave + public holidays + paid sick leave • Fun culture with regular socials • A generous referral scheme • A brand new computer + monitor