Arrears Executive – Late Arrears

Job not on LinkedIn

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

💵 £34k - £37k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

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This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 18%

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Tandem Bank

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

Tandem Bank is a locally owned and operated bank with locations in Tucker, Decatur, and Peachtree Corners. It offers a range of business and personal banking services, with a focus on providing personalized service and expertise to help businesses thrive. Tandem Bank combines personal service with the latest digital banking technology to enable customers to access their finances anytime and anywhere, whether through a computer, tablet, or smartphone. It prides itself on being a 'relationship bank' that prioritizes customer needs and offers tailored solutions for business expansions and financial inquiries. Their offerings include online banking, mobile banking, and credit card services, catering to both business and personal banking clients.

📋 Description

• Service customer requests efficiently and professionally, providing required information • Manage inbound customer communications via telephone, correspondence, email and portal for lending products • Issue regulatory transactional documentation accurately, including arrears correspondence • Identify and appropriately refer complaints, vulnerability and fraud cases • Identify, log and investigate complaints and implement resolutions • Handle vulnerable customers at first contact with care and consideration • Manage accounts in arrears through outbound contact, establish causes of payment difficulties and identify rehabilitation options • Negotiate repayment of arrears with customers and authorised third parties, considering individual circumstances • Complete Income and Expenditure assessments and decide suitable forbearance options • Apply late arrears and enforcement practices • Ensure written and verbal contact complies with company standards, FCA regulations, complaint procedures and Treating Customers Fairly principles • Maintain competence under the Group Training and Competence Framework • Challenge processes and implement positive changes within own control • Keep current with company and regulatory changes • Contribute to Company Balance Scorecard objectives and demonstrate company values • Promote a culture of fair customer treatment and fair outcomes

🎯 Requirements

• Previous experience in financial services with relevant regulatory appreciation and demonstrable success in arrears within a regulated lending environment • Demonstrable experience working mortgage and motor finance arrears, including repossessions, arrears forbearance options and identifying vulnerable customers • Demonstrable experience working later arrears through litigation for motor finance and mortgages • Demonstrable experience collecting arrears for motor finance, mortgages and unsecured loans • Demonstrable knowledge of FCA rules, including MCOB and CONC rules, CCA and GDPR regulations • Working knowledge of customer services and arrears management in a regulated lending environment • Ability to manage complex cases, make sound decisions and identify appropriate exit strategies • Ability to work 36.25 hours per week, Monday to Saturday between 8am and 7pm, according to rota • Successful completion of background checks, including credit, criminal records and CIFAS Internal Fraud Database checks

🏖️ Benefits

• Up to 20% bonus • 25 days annual leave plus 8 days Bank Holiday • Additional day off for a celebration day • Buy or sell up to 5 days holiday a year • Healthcare cash plan through Westfield Health • Life Assurance at 3 x salary • Electric Vehicle salary sacrifice scheme • Cycle to Work salary sacrifice scheme and a free helmet • Salary sacrifice pension contribution: 4% employee contributions matched with 4% Tandem contribution • Smart Tech scheme (buy goods with 0% interest) • 10% discount on solar panels • Tandem Hub for treats, cash back and discounts on UK retailers • 2 days per year paid volunteering • Free cereal, snacks and drinks in all offices • Quarterly team social budgets • Planting a tree in the Tandem Grove as a welcome gift • Volunteer 14.25 hours a year for charity and receive a half day on a Friday • Fundraising event donations matched up to £200 a year • Renewable energy at home: additional 1-day annual leave • Electric car: £500 towards a home charger • Public transport or low-emissions/hybrid car: entry into a £200 prize draw • Cycle to Work scheme: £30 voucher for a cycling helmet