TAP Steuerungsgesellschaft mbH & Co KG
11 - 50 employees
Founded 2020
⚡ Energy
☁️ SaaS
🤝 B2B
Energy • SaaS • B2B
TAP Steuerungsgesellschaft mbH & Co KG is a Thüga-backed provider of the Thüga Abrechnungsplattform (TAP), a cloud-based SaaS billing and process platform built for energy utilities. The platform standardizes and automates non-differentiating billing processes, integrates billing and sales functions, supports regulatory updates, and uses AI to improve efficiency and reduce cost via a pay-per-use model. Developed collaboratively with municipal utilities and IT partners, TAP aims to drive digital transformation and operational scalability across the German energy sector.
Service Manager
🕒 March 19
🗣️🇩🇪 German Required
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TAP Steuerungsgesellschaft mbH & Co KG
11 - 50 employees
Founded 2020
⚡ Energy
☁️ SaaS
🤝 B2B
Energy • SaaS • B2B
TAP Steuerungsgesellschaft mbH & Co KG is a Thüga-backed provider of the Thüga Abrechnungsplattform (TAP), a cloud-based SaaS billing and process platform built for energy utilities. The platform standardizes and automates non-differentiating billing processes, integrates billing and sales functions, supports regulatory updates, and uses AI to improve efficiency and reduce cost via a pay-per-use model. Developed collaboratively with municipal utilities and IT partners, TAP aims to drive digital transformation and operational scalability across the German energy sector.
📋 Description
• End-to-End Verantwortung für den Plattformbetrieb (Run) durch aktive Steuerung und Performance-Management von Accenture entlang definierter SLAs/OLAs • Aufbau & Koordination der Community der Service-Verantwortlichen der einzelnen TAP Kunden inkl. Etablierung von Kommunikations- und Entscheidungsprozessen • Etablierung und Review des Incident-, Problem-, Change- und Release-Management für die gesamte Plattform • Sicherstellung von Servicequalität und Stabilität • Eskalationsmanagement und Stakeholder-Kommunikation • Kontinuierliche Service-Optimierung (KPIs, Reviews, Verbesserungsmaßnahmen)
🎯 Requirements
• Mehrjährige Erfahrung im IT-Service-Management (bspw. nach ITILv4) • Souverän in der Steuerung externer Provider, idealerweise Erfahrung mit Accenture oder ähnlichen System Integratoren • Klarer Business-Fokus, idealerweise Erfahrung im Kontext Energiewirtschaft • Operative Stärke, klare Kommunikation, Entscheidungsfreude • Erfahrung mit Plattform- und Betriebsmodellen im Enterprise-Umfeld • Sehr gute Deutschkenntnisse in Wort und Schrift, Englisch ist ein Plus
🏖️ Benefits
• großzügige, modern ausgestattete Büros im Zentrum Münchens • Mittagsangebot in einer ausgezeichneten Kantine • gelegentliche Reisetätigkeit bei Teamveranstaltungen/Teambuilding • offene Du-Kultur sowie flache Hierarchien • persönliche und berufliche Entwicklung mit attraktiven Fort- und Weiterbildungsmöglichkeiten • unbefristeter Arbeitsvertrag in Vollzeit • 30 Tage Urlaub
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