Service Manager

🕒 May 19

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TAP Steuerungsgesellschaft mbH & Co KG

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚡ Energy

☁️ SaaS

🤝 B2B

Energy • SaaS • B2B

TAP Steuerungsgesellschaft mbH & Co KG is a Thüga-backed provider of the Thüga Abrechnungsplattform (TAP), a cloud-based SaaS billing and process platform built for energy utilities. The platform standardizes and automates non-differentiating billing processes, integrates billing and sales functions, supports regulatory updates, and uses AI to improve efficiency and reduce cost via a pay-per-use model. Developed collaboratively with municipal utilities and IT partners, TAP aims to drive digital transformation and operational scalability across the German energy sector.

📋 Description

• End-to-end responsibility for platform operations (Run) through active management and performance oversight of Accenture in line with defined SLAs/OLAs • Build and coordinate the community of service owners for each TAP customer, including establishing communication and decision-making processes • Establish and review incident, problem, change, and release management for the entire platform • Ensure service quality and stability • Manage escalations and stakeholder communication • Continuous service optimization (KPIs, reviews, improvement measures)

🎯 Requirements

• Several years of experience in IT service management (e.g., ITILv4) • Confident in managing external providers; ideally experience with Accenture or similar system integrators • Strong business focus; ideally experience in the energy sector • Operational strength, clear communication, and decisiveness • Experience with platform and operating models in an enterprise environment • Very good German language skills, both written and spoken; English is a plus

🏖️ Benefits

• 30 days vacation • Permanent full-time employment contract • Support for personal and professional development with attractive training and further education opportunities • Occasional travel for team events/teambuilding and for in-person coordination at the management company • Open, informal culture and flat hierarchies