Learning Development Specialist – 18-Month Maternity Cover

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tarık Dönmez

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

Recruitment

Tarık Dönmez is an İnsan Kaynakları Direktörü (HR Director) who focuses on finding, developing and aligning the right talent with organizational culture. He specializes in strategic human resources management, employee experience, leadership development, organizational efficiency, recruitment, payroll and team building. He emphasizes transparency, sustainability and innovative HR practices to prepare organizations for the changing world of work and aims to create environments where employees can realize their potential and pursue meaningful career paths.

📋 Description

• Facilitate weekly product launch enablement sessions for the COps organization • Own and manage a recurring virtual training programme • Coordinate subject matter experts, brief them, shape content, and maintain training consistency • Host engaging training sessions and communicate key messages • Build knowledge checks and certifications using AI to create and analyze assessments • Maintain the training calendar, materials, and attendance records • Use AI to create training decks, session materials, job aids, and reports • Help COps colleagues develop their AI skills • Conduct training needs analysis with COps team leads and Support, CS, and Onboarding departments • Analyze call quality scores, assessment results, tickets, and feedback to identify skill gaps • Create prioritized departmental training plans and measure training impact • Run COps capability frameworks and assess product knowledge • Plan targeted upskilling and track progress • Coordinate and facilitate product training for new COps starters • Build product knowledge through shadowing and progressively deliver training across product, process, and customer skills • Keep training content current as products and processes change • Run monthly customer-call quality assessments against the scoring rubric • Provide constructive feedback and feed recurring call themes into the training plan

🎯 Requirements

• Currently residing in the United Kingdom • Legal right to work in the U.K. • Visa sponsorship unavailable now or in the future • Confident facilitator, comfortable running engaging virtual sessions for groups of all sizes • Excellent collaboration with subject matter experts • Proven experience coaching individuals to improve their performance, ideally customer-facing agents • Experience assessing call or ticket quality and giving constructive, specific feedback • Curious and quick to learn a complex SaaS product • Strong AI literacy, including day-to-day use of AI tools such as Claude, ChatGPT, or Copilot • Good judgement about accuracy and data privacy when using AI • Strong stakeholder skills • Exceptionally well organised • Experience designing and delivering training to adult learners is desirable • Knowledge of e-commerce, multichannel retail, inventory, or order management is desirable • Experience with an LMS, specifically Absorb, and building e-learning or job aids is desirable • Familiarity with call recording or quality assessment platforms is desirable

🏖️ Benefits

• Remote & flexible working – with hybrid options in London or Chichester • Laptop & home office budget – £500 to set up your ideal workspace • Private Medical Insurance with Aviva, including Dental & Optical • Group Life Insurance & Yulife Wellbeing & Rewards • Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace • EAP confidential benefit – 24/7 access to compassionate guidance & expert advice • 25 days holiday + bank holidays • Training, support, and personal development