Learning Development Specialist – 18-Month Maternity Cover

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📚 Learning and Development

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tarık Dönmez

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎯 Recruiter

Recruitment

Tarık Dönmez is an İnsan Kaynakları Direktörü (HR Director) who focuses on finding, developing and aligning the right talent with organizational culture. He specializes in strategic human resources management, employee experience, leadership development, organizational efficiency, recruitment, payroll and team building. He emphasizes transparency, sustainability and innovative HR practices to prepare organizations for the changing world of work and aims to create environments where employees can realize their potential and pursue meaningful career paths.

📋 Description

• Run and facilitate the weekly product launch enablement sessions and regular virtual training programme for the Customer Operations organisation • Coordinate subject matter experts across the business, including briefing them, shaping content, and maintaining training consistency • Host engaging training sessions and ensure key messages land effectively • Build knowledge checks and certification into the training programme using AI to create and analyse assessments • Maintain the training calendar, materials, and attendance records • Use AI to create training decks, session materials, job aids, and reports, and help Customer Operations colleagues develop their AI skills • Conduct training needs analysis with Customer Operations team leads and departments including Support, Customer Success, and Onboarding • Use AI to analyse call quality scores, assessment results, tickets, and feedback to identify knowledge and skills gaps • Create prioritised departmental training plans, measure training impact, and report progress • Run Customer Operations capability frameworks launching in Q2 2027, assess product knowledge, plan targeted upskilling, and track progress • Coordinate and facilitate product training for new Customer Operations starters and assess readiness before customer contact • Build product knowledge by shadowing experts and progressively deliver training across product, process, and customer skills • Keep training content current as products and processes change, including ahead of releases • Run monthly customer-call quality assessments, provide constructive feedback, and feed recurring themes into the training plan

🎯 Requirements

• Confident facilitator, comfortable running engaging virtual sessions for groups of all sizes • Excellent collaboration with subject matter experts; able to build relationships, secure expert participation, and shape clear, engaging training • Proven experience coaching individuals to improve their performance, ideally customer-facing agents • Experience assessing call or ticket quality and giving constructive, specific feedback • Curious and quick to learn a complex SaaS product, with ambition to progress from facilitating training to delivering it • Strong AI literacy; day-to-day use of AI tools such as Claude, ChatGPT, or Copilot to analyse data, measure impact, and build training decks and materials, with good judgement about accuracy and data privacy • Strong stakeholder skills; able to work with team leads to agree priorities and push back when needed • Exceptionally well organised; able to plan ahead, maintain meticulous records, and manage recurring training, inductions, quality checks, and ad hoc requests • Experience designing and delivering training to adult learners, ideally in customer support, success, or contact-centre settings • Knowledge of e-commerce, multichannel retail, inventory, or order management • Experience with an LMS, specifically Absorb, and building e-learning or job aids • Familiarity with call recording or quality assessment platforms • Must currently reside in the United Kingdom • Must have the legal right to work in the U.K.; visa sponsorship is unavailable

🏖️ Benefits

• Remote & flexible working – with hybrid options in London or Chichester • Laptop & home office budget – 500 EUR to set up your ideal workspace • Private Medical Insurance with Aviva, including Dental & Optical • Group Life Insurance & Yulife Wellbeing & Rewards • Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace • EAP confidential benefit – 24/7 access to compassionate guidance & expert advice • 25 days holiday + bank holidays • Training, support, and personal development