Customer Service Representative

🔥 8 minutes ago

🇬🇧 United Kingdom – Remote

💵 £25.9k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEG Pty Ltd

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

✈️ Travel

Consulting • Marketing • Travel

TEG Pty Ltd is a leading global live entertainment, ticketing, and technology company headquartered in Sydney, Australia. Operating worldwide from seven country offices, TEG plays a crucial role in the live event experience for millions of fans. The company specializes in promoting live sports and entertainment, providing essential ticketing and e-commerce services, and is a major player in data science, analytics, and digital marketing. With a rich history linked to the foundations of Ticketek and the Dainty Group, TEG is recognized as the premier ticketing company in Australia and New Zealand, and serves as Asia Pacific's largest diverse entertainment business.

📋 Description

• Respond to customer queries via phone and email • Print and pack tickets for customers attending upcoming events • Provide service delivery reporting as required • Deliver timely, efficient, and effective customer service and dispatch services • Support event-related customer service • Maintain focus on the customer experience • Collaborate across a broad stakeholder group • Work event days, including weekends as required • Work a three-month contract from October through the end of December

🎯 Requirements

• Experience using Zendesk, including ticketing routing, macro management, queue navigation, and knowledge base administration • Demonstrated experience with Aspect for workforce management, agent scheduling, forecasting, and real-time activity tracking • Ability to use Aspect insights to optimize Zendesk ticket handling capacity and queue output • Customer service experience on the telephone and via email • Experience using CRM systems • Experience using Meta Business Suite • Experience using Trustpilot review platform • Right to work in the UK • Availability to work Wednesday–Sunday, 9:00am–5:00pm • Availability for event-day work, including weekends as required

🏖️ Benefits

• 23 days annual leave plus Birthday leave • Enhanced pension contributions, sick and family leave • Complimentary tickets • Recognition Awards • Employee Assistance Programme