Automotive Sales & Service Representative

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🕒 July 21

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Logo of Teleperformance

Teleperformance

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Find innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Respond to requests for assistance and/or possible processing payments. • Track all call related information for auditing and reporting purposes. • Provide feedback on call issues. • Meet or exceed sales goals, conversion targets, revenue objectives, and customer satisfaction metrics. • Identify upselling and cross-selling opportunities to maximize customer value and business growth. • Process sales transactions, service enrollments, and payment arrangements accurately. • Address customer questions, objections, and concerns with confidence while providing clear and persuasive offers.

🎯 Requirements

• High School Diploma or equivalent. • Minimum 6 months of sales experience, preferably in a call center, retail, membership, or customer-focused environment. • Proven ability to meet or exceed sales, conversion, or performance goals. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required.

🏖️ Benefits

• Comprehensive health benefits, which may include medical, vision, and dental. • Employment Assistance Programs, health and personal time off (HPT), and leave programs. • Competitive 401(K) plans, life insurance, supplementary medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts. • Career advancement opportunities in a culture of inclusion and diversity.

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