Customer Service Specialist – UKVI

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £12 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Sign into systems and prepare for the working day • Provide support and guidance, not advice, on the Visa and Immigration process • Refer customers to online information and tools • Handle inbound customer calls • Respond to customer emails • Work as part of a high-performing Customer Operations team • Respond to queries politely and professionally in a fast-paced, target-driven environment • Take ownership of situations with positivity, resilience, and a dedicated approach to service excellence

🎯 Requirements

• Applicants must hold a current valid UK or Irish passport • Must have been continuously resident in the UK for a minimum of three years • Must have home broadband and be able to connect via ethernet cable; 10m cable supplied • CV required with application • Strong verbal and written skills with attention to detail • Ability to establish collaborative customer relationships in a fast-paced environment • Professional and friendly telephone manner • Customer Service experience • Experience working in a target-driven environment to a high standard • PC skills and ability to navigate multiple systems competently • Good consistent typing speed • Ability to work within a fast-paced, engaging environment • Fully flexible availability 24/7 Monday–Friday; no weekend working • Full attendance required for 9 days of remote training

🏖️ Benefits

• Fully paid training • 28 days’ holiday including bank holidays, increasing to 30 days following the 1-year service anniversary • Lifestyle Benefits programme with thousands of discounts, special offers, exclusive employee deals, and free wellness, kids, and learning classes • Refer & Earn Scheme: up to £900 for referring a friend and £300 for the referred friend • Mental Health Employee Assistance programme available 24 hours/365 days • Interactive Health and Wellbeing Hub • Life Assurance Cover • Pension Scheme • Length of Service and monthly recognition awards • Opportunities for career development and progression

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