Customer Service Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27.6k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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• Just posted.
• Jobs at this company usually fill in 37 days.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Handle customer complaints empathetically and clearly by phone or in writing • Investigate complaints thoroughly and provide fair, transparent resolutions • Identify root causes and collaborate across teams to prevent future problems • Resolve complex issues and escalate when necessary • Deliver customer service through telephone, email, webchat, and social media channels • Use problem-solving skills to resolve customer queries and create positive experiences • Support customers in accordance with regulatory requirements • Learn and apply the client’s processes and products • Work toward timely, accurate outcomes, targets, and deadlines

🎯 Requirements

• At least one year’s experience in the banking or financial services industry, or experience as a complaint handler in regulated environments • Experience writing final responses • Ability to communicate clearly, fairly, and with impact • Confidence and resilience when speaking to customers by phone or email • Ability to work in fast-paced environments and embrace change • Ability to work to targets and deadlines without compromising quality • Sharp eye for detail and strong sense of fairness • Ability to simplify complex issues and explain them clearly • Ability to quickly grasp key regulations and understand how they shape decisions • Empathy and ownership of the customer journey • Professional, polite, and courteous telephone manner • Ability to deliver excellent service with an outgoing nature • Excellent verbal communication skills • Good listening skills, with empathy, patience, and understanding • Confidence and proactivity in difficult situations and conversations • High levels of accuracy and attention to detail • Motivation to work towards achievable targets • Right to Work in the UK • Successful completion of criminal record, credit, sanction, CIFAS, and other relevant pre-employment checks • Candidates must meet specific language proficiency scores to proceed on the campaign

🏖️ Benefits

• Competitive pay with opportunities to grow and develop your career • Perks at Work – Savings Discounts / Free Online Classes • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice • Critical Illness – up to £10,000 • Cycle to Work Scheme • Eyecare support voucher • Holiday Purchase Scheme • Length of Service Awards • Workplace Pension • Monthly Inspire Awards – For the best of the best • Refer-A-Friend earns up to £1,200 for you • Monthly Wellbeing Webinars • Dedicated Employee Experience Progress – Here to support TP journey

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