Employee Relations Specialist

Job not on LinkedIn

🔥 5 minutes ago

🇬🇧 United Kingdom – Remote

💵 £37.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Act as the first point of contact for managers on complex employee relations matters • Support and manage cases across the full ER spectrum including disciplinary, grievance, absence, wellbeing, and performance-related issues • Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, and more • Support the drafting and negotiation of settlement agreements • Contribute to organisational change programmes such as redeployment, redundancy, restructuring, harmonisation, and TUPE • Partner closely with HR Business Partners and key stakeholders across various departments • Maintain and review HR policies and the Employee Handbook to ensure alignment with employment law

🎯 Requirements

• Proven experience working in an Employee Relations or HR role • Strong working knowledge of UK employment law • Confidence advising and influencing managers at all levels • Excellent written and verbal communication skills • Ability to manage competing priorities in a fast-paced environment • Experience level: 2+ years ER specialist in a contact centre or 3+ years in other fast-paced industry or 4+ years HR generalist experience • Desirable: CIPD qualification or working towards, mediation training or accredited mediator status, exposure to Employment Tribunal preparation or early conciliation activity

🏖️ Benefits

• Ongoing mentoring by an experienced ER Manager • Opportunity to collaborate closely with a leading employment law firm