Employee Relations Specialist

Job not on LinkedIn

🕒 July 13

🇬🇧 United Kingdom – Remote

💵 £37.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👩‍👩‍👧‍👦 Human Resources (HR)

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice • Support and manage disciplinary, grievance, absence, wellbeing, and performance-related cases • Assist with Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and hearing representation with coaching and support from the ER Manager • Support drafting and negotiation of settlement agreements • Contribute to organisational change programmes including redeployment, redundancy, restructuring, harmonisation, and TUPE • Partner with HR Business Partners and stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal • Maintain and review HR policies and the Employee Handbook for alignment with UK and Republic of Ireland employment law and best practice • Use ER data and insights to identify trends, reduce risk, and improve ways of working • Champion efficient, streamlined, and people-focused ER processes

🎯 Requirements

• Proven experience working in an Employee Relations or HR role, with exposure to complex casework • Strong working knowledge of UK employment law, including the Equality Act and Employment Rights Act and relevant legislation relating to Northern Ireland or the Republic of Ireland • Confidence advising and influencing managers at all levels • Excellent written and verbal communication skills, with strong attention to detail • Ability to manage competing priorities in a fast-paced environment • 2+ years’ ER specialist experience in a contact centre environment, or 3+ years’ ER specialist experience in another fast-paced industry, or 4+ years’ HR generalist experience • CIPD qualification or working towards (desirable) • Mediation training or accredited mediator status (desirable) • Exposure to Employment Tribunal preparation or early conciliation activity (desirable)

🏖️ Benefits

• Ongoing mentoring by an experienced ER Manager • Supportive leadership and a collaborative HR team committed to your growth • Opportunity to develop into full Employment Tribunal ownership • Opportunity to shape and influence how employee relations is delivered at scale across the organisation