Account Manager – Hospitality

🕒 July 28

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Access Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.

📋 Description

• Manage a portfolio of hotel technology customers • Build trusted customer relationships and help customers achieve value from Access solutions • Support customer retention and long-term success • Identify and progress cross-sell and upsell opportunities • Manage opportunities through the sales process • Work with colleagues on larger or more complex opportunities • Collaborate with Customer Success, Support, Finance, and Sales teams • Resolve issues, protect renewals, and create a joined-up customer experience • Use customer insights, CRM data, and AI-enabled tools to identify risks, support forecasting, and uncover account-growth opportunities

🎯 Requirements

• Experience in hotel technology, hospitality software, or a related technology environment • Familiarity with property management systems and the wider hotel technology ecosystem, such as revenue management, payments or distribution solutions • Experience using customer relationship management platforms, account health reporting, or AI-driven sales tools to support customer growth and retention • Knowledge of sales methodologies, such as MEDDPICC • Experience working in collaborative sales environments • Ability to build strong customer relationships and help customers get value from technology investments • Commercially minded, organised, and confident working with stakeholders from day-to-day users through to senior decision-makers • Proactive approach to managing customer accounts • Ability to use insight and data to support customer outcomes

🏖️ Benefits

• Wellbeing days, bringing annual leave to 25 days a year • Health contribution • Range of benefits to suit individual needs • Three charity days allocated to support a chosen cause • Career development and progression opportunities • Blended approach to office working