Head of Account Management

🔥 20 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Thrive

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Thrive is the industry's fastest-growing learning technology company that provides a modern, all-in-one learning experience platform used by millions of users and large enterprise customers. The company offers SaaS-based products and services to help organisations deliver training and development at scale, serving recognizable brands and operating across multiple countries with both remote and hybrid teams.

📋 Description

• Lead, coach and develop the team of Account Directors • Own the commercial performance of Thrive's existing mid-market and UK customer base • Own NRR, GRR, renewals and expansion revenue across the mid-market customer base • Maintain an accurate customer revenue forecast with visibility of renewals, expansion opportunities and risk • Ensure every account has a clear retention, growth and stakeholder plan • Coach Account Directors on pricing, negotiation, upsell and multi-year renewals • Identify churn and revenue risk early and ensure action plans and accountability • Build an expansion culture around product adoption, new use cases and wider stakeholder groups • Use customer data, product adoption and account insight to assess health and identify growth opportunities • Champion customer happiness and act on feedback, challenges and escalations • Handle key customer escalations, renewals and commercial negotiations requiring senior leadership • Partner with Learning Impact, Product, Marketing, Content Platform Admin and Support teams around customer outcomes • Own Account Director performance and development through targets, coaching and deal/performance reviews

🎯 Requirements

• Proven experience leading a high-performing Account Management or Customer Growth team in SaaS • Strong track record of delivering revenue retention and expansion targets • Deep understanding of NRR, GRR, churn, renewals and SaaS customer economics • Exceptional commercial coaching and people leadership skills • Experience managing complex enterprise renewals and negotiations • Strong forecasting discipline and ability to manage a significant recurring revenue book • Excellent executive-level stakeholder management • Commercially ambitious while remaining deeply customer-focused • Confident using data to identify risk, opportunity and performance gaps • Comfortable holding people accountable and raising the standard of performance • Able to work cross-functionally to mobilise teams around customer and revenue priorities • Experience in LMS, LXP, HR technology or B2B SaaS (desirable) • Experience managing global enterprise customers (desirable) • Experience building or scaling an Account Management function through rapid growth (desirable) • Experience working with multi-million-pound enterprise accounts (desirable)

🏖️ Benefits

• Unlimited Holiday to support work-life balance • Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings • Flexible Working Hours within core hours (10:00–16:00) • Birthday & Christmas Off, including festive shutdown between Christmas & New Year • Work From Anywhere—fully remote-friendly (4 weeks a year) • Health Cash Back Plan with Health Shield • Employee Assistance Program for confidential support • Financial support program via Maji • Salary Sacrifice Pension Scheme • Death in Service (4x annual salary) • Green Car Scheme through salary sacrifice • Cycle to Work Scheme—save up to 42% on a new bike • Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield