Director of Customer Success – Account Management

Job not on LinkedIn

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Raw Ventures

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

<Raw Ventures> Raw Ventures is a venture studio and investment firm that backs and builds startups across MediaTech, HealthTech, biotech, and sustainability sectors using evergreen capital, hands-on advisory, and talent development. It operates an ecosystem combining investment (Evergreen), AI-powered advisory (Raw Advisory), and creative/talent support (Raw Creative) to help technologies move from proven concepts to practical impact, and it focuses on innovative content, healthcare and biotech ventures. The firm emphasizes building interconnected companies rather than isolated startups and publishes news about its portfolio and activity.

📋 Description

• Own customer health, retention and expansion across the portfolio • Build trusted relationships with key stakeholders and personally lead strategic or at-risk accounts • Resolve expectation gaps before they become commercial risks • Lead, coach and set priorities for the Customer Success team • Introduce structured account plans, customer health scoring and consistent service standards and reporting across markets • Own the end-to-end onboarding process and customer-facing quality of support • Coordinate with Product, Engineering and the Senior Project Manager • Find pragmatic solutions when a standard response is not sufficient • Oversee account administration, billing readiness and renewal or expansion forecasts • Represent the customer voice in product and management discussions • Help customers adopt the company's agtech platform for digital scouting and agronomic decision support • Convert pilots and limited deployments into long-term scaled relationships and site or hectare expansion

🎯 Requirements

• Substantial hands-on experience as a Customer Success Manager, Account Manager, Key Account Manager or comparable client-management role for complex B2B digital products, IT solutions or technology-enabled projects • Demonstrated ownership of retention, renewals, expansion and senior customer relationships, including difficult conversations and recovery of at-risk accounts • Strong command of professional customer-management methods, including account and success plans, stakeholder mapping, customer journey design, health scoring, QBR or executive-review cadences, risk management and escalation frameworks • Practical experience with CRM, support and customer-success platforms, dashboards and playbooks • At least two years of direct people-management experience • Experience moving customers from pilot or proof of concept to multi-site, enterprise or scaled deployment • Strong understanding of business-process management, including mapping, redesigning and embedding processes and controls • Experience implementing digital products or IT systems for corporate customers, or leading an IT support or service-delivery function • Ability to diagnose whether issues relate to adoption, service, hardware, data or product capability and coordinate the right specialists without overpromising • Strong commercial judgement with contracts, subscriptions, billing, renewal dates and value or ROI discussions • Fluent professional English for nuanced customer and executive conversations • Strong organisation and attention to detail across multiple countries and parallel priorities

🏖️ Benefits

• Willingness to travel internationally