Principal Engineer, CSRE Provisioning

🔥 19 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

🧑‍💻 Full-stack Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Ticketmaster

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

eCommerce • Entertainment • Sports

Ticketmaster is a leading ticketing platform that facilitates the sale of tickets for concerts, sports events, theater performances, and other live entertainment. The platform offers a user-friendly experience for purchasing tickets, as well as managing events and finding popular shows and games. Ticketmaster serves as the official ticket marketplace for many major sports leagues and artist events, making it a key player in the live entertainment industry.

📋 Description

• Set technical direction and a multi-quarter roadmap for platform lifecycle work across the CSRE hosted estate • Lead the highest-risk platform initiatives, including execution, migrations, upgrades, and decommissioning • Define and evolve Provisioning’s supported operating model and standards • Act as a technical escalation point for production incidents and drive durable structural fixes • Represent Provisioning in architecture and design reviews with Platform Engineering, application teams, and senior leadership • Build and evolve reliability, disaster recovery, and observability practices across the estate • Lead service acceptance for complex or high-risk new platforms • Identify infrastructure and processes that can be retired before advocating for new solutions • Participate in the team’s on-call rotation and handle complex incident escalations • Mentor and develop senior and staff-level engineers through pairing, design reviews, and career coaching • Contribute to sprint planning and PI-cycle delivery on the PROV Jira board • Bring operational feedback into CSRE Platform tooling and Provisioning standards

🎯 Requirements

• Extensive practical experience operating and evolving production infrastructure at scale • Experience with complex, high-risk migrations and decommissioning • Deep expertise designing and troubleshooting distributed systems • Expert understanding of SRE principles, including SLIs, SLOs, and error budgets • Extensive experience with on-premises data center infrastructure and cloud-native environments • Experience with governance, cost trade-offs, and vendor evaluation at scale • Track record improving observability and alerting across many platforms • Deep experience with infrastructure-as-code and automation • Excellent software engineering fundamentals • Extensive experience with production readiness, DR validation, and controlled failure testing • Expert-level incident analysis skills • Practical experience directing where LLM and AI-assisted tooling helps engineering work • Excellent written and verbal communication • Ability to participate in an on-call rotation • Ability to mentor senior and staff-level engineers • Ability to work remotely in the United Kingdom

🏖️ Benefits

• Permanent contract, 40 hours per week • Inclusive work environment • Support to balance work and homelife • Professional and personal development opportunities • New experiences and learning opportunities • Accessible leaders, attentive managers, and enthusiastic teams • Equal opportunities regardless of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities