Customer Experience Specialist, Dutch/English

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Too Good To Go

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

💰 Venture Round on 2022-06

Food & Beverage

Too Good To Go is the world's largest marketplace for surplus food, inspiring and empowering everyone to fight food waste together. The company operates in 17 countries, engaging over 70 million people and 180,000 businesses to save food through its app. Too Good To Go aims to rethink food date labels and contributes to the circular economy and zero waste initiatives.

📋 Description

• Serve as the main point of contact for users and partners through email, chat and phone • Answer questions through social media tools • Handle priority situations with care • Contact users and stores proactively when necessary • Provide proactive support and targeted retention efforts to maximize saved meals • Represent the brand and encourage sustainable behaviour • Identify partner and consumer pain points • Surface technical or operational issues to internal stakeholders globally • Report directly to the Customer Experience Team Lead

🎯 Requirements

• Experience in Customer Service or Account Management • Full written and verbal proficiency in French and English • Based in Scotland • Availability from Saturday to Wednesday, 9 am to 6 pm • Comfortable working towards KPIs and performance targets • Strong written and verbal communication skills • Experience with CRMs such as Zendesk, Salesforce, HubSpot or SAP • Team-oriented and able to build positive relationships and resolve conflicts • Detail-oriented and able to stay focused through repetitive tasks • Marketplace, large platform, or food industry experience is a bonus • Must submit CV in English

🏖️ Benefits

• Inclusive benefits with flexible working hours and generous vacation and wellness policies • Strong personal as well as professional development • Opportunity to work at a social impact company • Open company culture with independence and room for creativity • Strong team culture with shared learning and celebrated successes • Experience being part of an international company with teammates across 20 countries

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