Senior Customer Success Manager

🕒 September 30

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $106.4k - $135.4k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Act as the trusted partner for assigned clients regarding use cases and product functionality • Deliver and communicate ROI throughout the customer lifecycle • Monitor account activity to identify usage trends, risks, and needs for additional products and support • Provide customers with insights to maximize platform value • Foster adoption by raising client awareness and leveraging new product features and functionality • Maintain consistent records of client engagement, issues, and resolutions through internal and external communication • Maintain strong client relationships and serve as the main point of contact • Understand client requirements to execute business objectives and ensure client success

🎯 Requirements

• 8+ years of experience in consultative selling or customer success • Experience in consulting or pre-sales; experience in both is ideal • Willingness and desire to engage with Business Decision Makers and IT Decision Makers • Desire to understand business and technology solutions • Exceptional organizational and planning skills • Solid verbal and written communication skills, including in-person and video communication • Ability to communicate business and technical value to all levels of management • Presentation skills • Proven record of retaining and growing multiple enterprise client relationships • Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment • Ability to detect red flags early to mitigate churn risk and establish rescue/success plans • Experience with Gainsight and Salesforce is a bonus • Background check and drug test required if selected • Ability to travel 20–30% of the time

🏖️ Benefits

• Health insurance for employees and family • Holistic wellness programs with incentives • Fertility coverage • Adoption/surrogacy assistance • Up to 15 vacation days • Paid holidays • Sick leave • Volunteer leave • Parental leave • 401K match • Educational and training opportunities through company programs • Tuition assistance • Student debt support • Generous compensation • Bonus eligibility

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