Senior Product Designer

🕒 September 21

🇬🇧 United Kingdom – Remote

💵 £70k - £80k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 0%

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TrustedHousesitters

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🏪 Marketplace

✈️ Travel

Marketplace • Travel

TrustedHousesitters is a platform that connects pet owners with individuals willing to provide house and pet sitting services in exchange for free accommodation. This mutually beneficial arrangement allows travelers to explore new locations without lodging costs while ensuring pets are cared for in their own homes. The company emphasizes trust and safety with verified profiles and user reviews, providing peace of mind for both pet owners and sitters. TrustedHousesitters fosters a community of pet and travel lovers, enabling unique travel experiences and pet care solutions worldwide. The platform is committed to sustainability and has been B Corp certified.

📋 Description

• Shape the core member experience across iOS, Android, and web • Own design for onboarding, listing homes, finding and applying for sits, matching sitters and owners, and preparing for stays • Act as the primary designer in the squad and influence area strategy • Conduct discovery research and testing, including interviews, usability testing, and concept testing • Measure impact using product analytics and qualitative signals to guide iteration • Define problems and hypotheses with the squad and select appropriate validation methods • Design AI-powered matching, personalisation, and communication features with trust and transparency • Use AI tools daily for exploration, prototyping, and synthesis • Collaborate with product, engineering, user research, content, data, and commercial teams • Communicate design rationale, facilitate workshops, and negotiate trade-offs • Contribute to and evolve the cross-platform design system • Map journeys and service relationships to build scalable solutions • Champion craft and accessibility • Own the product design process end to end

🎯 Requirements

• Strong systems thinking and experience designing complex customer journeys end to end • Ability to set customer-centric vision and translate it into practical, phased delivery while balancing member needs, business goals, and technical constraints • Hands-on user research skills, including interviews, usability testing, and concept testing • Ability to frame complex challenges as clear problem statements and testable hypotheses • Solid understanding of experimentation methods and when to use each • Exceptional interaction and visual design craft with meticulous attention to detail • Advanced prototyping skills and experience working within mature design systems • Deep knowledge of mobile interface guidelines and best practices • Portfolio demonstrating end-to-end, user-centred work with measurable customer and business impact • Confident daily use of AI-assisted design and prototyping tools • Excellent communication and storytelling skills • Comfort working in empowered, cross-functional squads • Experience in scale-ups with strong product and experimentation culture • Experience designing native iOS and Android experiences, in addition to web • Nice to have: AI/ML-powered feature design, two-sided marketplaces, subscription or membership businesses, trust and safety-sensitive products, Amplitude, Mode, Dovetail, or Chattermill • No educational credential is specified

🏖️ Benefits

• Premium TrustedHousesitters Combined membership, including free airport lounge passes, Sit Cancellation Plan, Home and Contents Plan, and five Premium memberships to gift to friends and family • Up to £500 per year towards travel costs to and from house sits • Pet adoption fees covered and “pawternity” leave • SimplyHealth healthcare cash plan • Bupa Health Insurance and Dental Insurance plan • Specsavers eyecare scheme • Weekly virtual yoga sessions • Optional Trusted Giving scheme with employee giving and 2 days paid annual volunteering allowance • Fully remote work from anywhere in the world, subject to UK tax residency compliance • £200 annual home office equipment allowance • MacBook and Apple accessories on starting • Access to Spaces co-working locations across the globe • All-expenses-paid quarterly meetup • Funded remote or in-person team events throughout the year • Personal development resources and dedicated learning and growth time • Option to customise work hours depending on role • 25 days off per year plus bank holidays and festive closure between Christmas and New Year • Generous equity package for permanent employees • Discretionary 10% quarterly bonus scheme • Pension scheme: 5% employee contribution and 3% TrustedHousesitters contribution • £500 recruitment referral bonus

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