Developer Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Braintrust

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🌐 Web 3

B2B • Web 3

Braintrust is the first decentralized Web3 talent network that connects skilled, vetted knowledge workers with the world’s leading companies. The community that relies on Braintrust to find work are the same people who own and build it, ensuring the network always serves the needs of its users. Braintrust has over 700,000+ community members and is trusted by hundreds of Fortune 1000 global enterprises including Nestlé, Porsche, Atlassian, Goldman Sachs, and Nike.

📋 Description

• Diagnose, troubleshoot, and resolve API and SDK issues in customers' Python or TypeScript codebases • Reproduce customer-reported bugs, identify likely causes in the codebase, and collaborate with Engineering on fixes • Own support communications with developers primarily through Slack and email • Write and maintain knowledge base documentation • Identify opportunities to improve developer tools, documentation, and support workflows • Write scripts, fix bugs, and contribute to internal support tooling • Relay customer feedback to Product and Engineering to help shape roadmap priorities • Participate in on-call rotations for critical customer issues and local-holiday coverage • Provide technical mentorship to cross-functional peers and guide support processes and escalation handling • Develop and champion improvements to developer experience and product reliability

🎯 Requirements

• Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer-facing technical role • Ability to write, debug, and reason through Python and/or TypeScript codebases • Comfortable learning and reasoning about APIs, SDKs, and developer tools quickly • Personal ownership of technical problems through customer resolution • Clear, empathetic, and effective communication, especially when explaining complex or confusing issues • Curiosity about LLM use cases and enthusiasm for tools that make AI more measurable, reliable, and trustworthy • Experience supporting developer tools, ML infrastructure, or observability platforms is a bonus • Familiarity with OpenAI, Anthropic, or similar LLM APIs is a bonus • Comfort working with datasets, evaluation metrics, or prompt engineering is a bonus • Experience contributing to support tooling, documentation, or product-led growth initiatives is a bonus • Experience as a senior technical team member or tech lead in a high-growth environment is a bonus • Experience submitting PRs to production codebases to fix customer-impacting issues is a bonus • Cloud certifications or equivalent experience troubleshooting containerized environments is a bonus

🏖️ Benefits

• Medical, dental, and vision insurance • Daily lunch, snacks, and beverages • Flexible time off • Competitive salary and equity • Wifi & cellphone stipend • Immigration and sponsorship support may be provided based on unique circumstances